Operations Coordinator, Load Out

Riverstone Logistics; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Parental leave & sabbatical program

Community service days

Care & faith support

Love Works program

Job summary

Riverstone Logistics is seeking an Operations Coordinator to support day-to-day routing, dispatch, and client delivery objectives at a North Carolina profit center. You will monitor motor carrier performance, support customer care, and help maximize site performance in an office/warehouse setting.

Collaborating with location management and carriers, you will ensure compliance, assist with audits, and drive process improvements while maintaining strong communication across teams.

Qualifications

• Strong people and operational management skills.
• Excellent verbal and written communications skills.
• Ability to adapt to changes in a fast-paced environment.
• Routing, scheduling, and checking on delivery status.
• Excellent interpersonal skills.

Responsibilities

• Facilitate day-to-day delivery operations, including monitoring of morning loadout and delivery activity.
• Oversee the load out process to verify proper handling and secure loading.
• Ensure timely reporting of loadout and motor carrier compliance.
• Maintain professional relationships with location management, peers, carriers, and client staff.
• Provide operational support to the distribution center team and assist with audits and process improvements.
• Utilize client-specific routing software.
• Communicate updates with other departments as needed.
• Check in reschedules from motor carriers and process returns.
• Move inventory safely using material handling equipment as needed.
• Serve as point of contact for client escalations and schedule next-day time windows.

Skills

People management

Communication skills

Adaptability

Routing & Scheduling

Interpersonal skills

Education

High School Diploma/GED

Job description

“RLX is truly a one of a kind company that backs up intent with action. Everyday the focus is always on finding solutions instead of focusing on the problems.”

RLX

Built different, on purpose .

Make an Impact

There is a real person on the other end of every delivery, every relationship, every mile. The work you do here connects to a greater purpose — and so do you.

Grow With Us

We invest in the people who show up. Build new skills, take on more responsibility, and find a path that’s actually yours.

Belong Here

This is a team that looks out for each other. We celebrate wins, run through storms together, and make sure everyone knows they’re valued.

From your first day forward, we want you to feel supported — at work and beyond it.

Health Coverage

Medical and dental through Cigna, effective your first full month.

401(k) with Match

Auto-enrolled through Transamerica. We match 100% of your first 3%, then 50% up to 4%.

Paid Time Off

Three weeks annually to start, with carryover. Five weeks for Directors and above.

Paid and unpaid leave for new parents, including adoption.

After 7 years, eligible Extra Milers receive 4 consecutive weeks of paid sabbatical.

Three paid days a year to serve in your community.

Care & Faith Support

Someone to talk to, pray with, or just listen — whatever you need.

Love Works

Financial and emotional support for Extra Milers facing hardship.

Our Operations division coordinates every stage of the supply chain — from Final Mile delivery and Middle Mile transportation to freight management and dedicated solutions. The work is fast-paced, the problems are real, and the people who thrive here are the ones who show up, dig in, and keep moving forward.

Corporate Service Centers

Every division runs because of the people behind it. Our corporate teams span finance, communications, talent, technology, and more — building the systems, strategies, and culture that make Riverstone work. If you’re passionate about building processes, empowering people, and shaping what’s next, you belong here.

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance our customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Operations Coordinator will assist in the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will monitor motor carrier performance and provide feedback to motor carriers and location management. In addition, this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site.

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Composure
• Learning on the Fly
• Interpersonal Savvy

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Facilitate day-to-day delivery operations, including the monitoring of morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage
• Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
• Provide operational support to the distribution center team as needed, including assisting with audits and process improvements
• Utilize client-specific routing software
• Communicate with other departments on updates, meetings, and other as needed
• Check in reschedules that are brought back by motor carriers
• Process returns through the clients portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Performing other duties as assigned (may vary based on client requirements)

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma/GED or equivalent required
• Strong people and operational management skills
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Ability to adapt to changes in a fast-paced environment
• Routing, scheduling, and checking on delivery status
• Ability to embrace new technology

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects. This position may require extended work hours and travel.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.