Operations Coordinator IV

Kaiser Permanente; Ontario (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Kaiser Permanente is seeking a results-driven professional to support strategic business planning and development across projects by gathering and analyzing data, coordinating activities, and informing key decisions.

The role emphasizes collaboration with stakeholders, documentation of project inputs, and adherence to regulatory and internal standards while driving process improvements and training initiatives.

Qualifications

• Minimum two (2) years of experience in Business/Business Administration, Healthcare/Healthcare Administration, or a directly related field.
• High School Diploma or GED, or equivalent AND minimum three (3) years of experience working in a corporate or business office environment OR Minimum four (4) years of experience working in a corporate or business office environment.

Responsibilities

• Pursues effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members.
• Listens to, addresses, and seeks performance feedback; acts as a mentor for less experienced team members.
• Pursues self-development; creates plans to capitalize on strengths and develop weaknesses; reviews others work to help them learn.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work; helps others adapt to non-routine situations.
• Identifies and responds to the needs of others to support the execution of varied work processes.
• Works within established procedures and practices to complete routine work assignments autonomously; follows instructions to complete novel or varied tasks.
• Collaborates with others to identify and implement appropriate solutions for routine and non-routine issues; escalates high-priority issues or risks; monitors progress and results.
• Supports the development of work plans to meet established priorities, deadlines, and expectations.
• Identifies, speaks up, and implements ways to address improvement opportunities within and across teams.
• Supports strategic business planning and development by: planning and scheduling the gathering, collating, and analyzing of data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives, which may include: writing grant proposals and conducting and publishing research, and informing key business decisions; independently documenting project inputs, requirements, and potential risks in strategic business objectives and outcomes; and collaborating across teams to align on routine and unique project deliverables and timelines.
• Supports legal, regulatory, and compliance adherence by: leveraging advanced knowledge to ensure that others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and executing project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations (e.g., federal, state and contractual leaves of absence, Americans with Disabilities Act Amendments Act, Workers compensation, and Return to Work issues to employees and managers), and within established service expectations .
• Contributes to efforts to develop policies and procedures by: recommending policy updates based on synthesis of analyses pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, independently; and independently writing internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards.
• Supports training by: independently developing training requirements to ensure compliance with regulatory and internal standards; independently executing the delivery of training programs to stakeholders; and developing standard and non-standard project-based training curriculum for a wide variety of operations related activities.

Skills

Ambiguity management

Attention to detail

Business knowledge

Communication

Critical thinking

Cross-group collaboration

Decision making

Dependability

Diversity, equity & inclusion

Drives results

Facilitation skills

Health care industry

Influencing others

Integrity

Learning agility

Organizational savvy

Problem solving

Learning & recall

Teamwork

Topic-specific communication

Strategic thinking

Education

High School Diploma or GED

Job description

Job Summary

Supports strategic business planning and development by planning and scheduling the gathering of data to achieve business objectives and informing key business decisions. Contributes to project execution and management by collaborating with stakeholders across teams and tracking, reporting, and coordinating multiple project-related activities to independently ensure expectations are met. Contributes to monitoring and improving existing processes by performing routine processes with general supervision and following defined requirements and accountable for achieving expected results for the customer. Supports legal, regulatory, and compliance adherence by leveraging advanced knowledge to ensure that others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Contributes to developing policies and procedures by recommending policy updates based on synthesis of analyses pertaining to applicable functions and scope. Supports training by independently developing training requirements to ensure compliance with regulatory and internal standards.

Essential Responsibilities

• Pursues effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members. Listens to, addresses, and seeks performance feedback; acts as a mentor for less experienced team members. Pursues self-development; creates plans to capitalize on strengths and develop weaknesses; reviews others work to help them learn. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work; helps others adapt to non-routine situations. Identifies and responds to the needs of others to support the execution of varied work processes.
• Works within established procedures and practices to complete routine work assignments autonomously; follows instructions to complete novel or varied tasks. Collaborates with others to identify and implement appropriate solutions for routine and non-routine issues; escalates high-priority issues or risks; monitors progress and results. Supports the development of work plans to meet established priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities within and across teams.
• Supports strategic business planning and development by: planning and scheduling the gathering, collating, and analyzing of data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives, which may include: writing grant proposals and conducting and publishing research, and informing key business decisions; independently documenting project inputs, requirements, and potential risks in strategic business objectives and outcomes; and collaborating across teams to align on routine and unique project deliverables and timelines.
• Supports legal, regulatory, and compliance adherence by: leveraging advanced knowledge to ensure that others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and executing project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations (e.g., federal, state and contractual leaves of absence, Americans with Disabilities Act Amendments Act, Workers compensation, and Return to Work issues to employees and managers), and within established service expectations .
• Contributes to efforts to develop policies and procedures by: recommending policy updates based on synthesis of analyses pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, independently; and independently writing internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards.
• Supports training by: independently developing training requirements to ensure compliance with regulatory and internal standards; independently executing the delivery of training programs to stakeholders; and developing standard and non-standard project-based training curriculum for a wide variety of operations related activities.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Business Acumen
• Business Documentation
• Business Planning
• Business Process Improvement
• Operations Management
• Systems Thinking

Minimum Qualifications

• Minimum two (2) years of experience in Business/Business Administration, Healthcare/ Healthcare Administration, or a directly related field.
• High School Diploma or GED, or equivalent AND minimum three (3) years of experience working in a corporate or business office environment OR Minimum four (4) years of experience working in a corporate or business office environment.

Preferred Qualifications

• One (1) year of experience in project management.
• One (1) year of experience with employee benefits.