Operations Coordinator II

KeyMe Locksmiths; Hebron (KY); Remote; USD 40,000 - 60,000; Full time

Job summary

KeyMe Locksmiths is seeking an Operations Coordinator to manage field service jobs and enhance customer experiences. The role requires strong communication skills and the ability to troubleshoot remote issues, ensuring quality service in a dynamic environment. Employees will enjoy benefits like health insurance, a remote budget for home office setup, a 401K match, and paid time off.

Benefits

Health, dental, and vision insurance

Remote budget for home office setup

401K plan with match

PTO

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Basic Life and AD&D Insurance

Qualifications

• Experience in high call volume positions required.
• Basic understanding of KeyMe kiosk preferred.

Responsibilities

• Manage service jobs to kiosks ensuring quality performance.
• Troubleshoot kiosk hardware issues remotely.

Skills

Communication

Attention to Detail

Multitasking

Collaborative Attitude

Tools

Jira

Twilio

Google Suite

Job description

Description

KeyMe is an exciting company disrupting the $12B locksmith industry through its robotics technology, retail footprint and nationwide locksmith network. KeyMe leads the industry in both customer experience and technological innovation, consistently setting new standards for service excellence and reliability.

KeyMe operates more than 6,500 fully automated self-service key duplication kiosks that can be found in major retailers across the country including Walmart, Kroger, Albertsons, 7-Eleven, Menards, and many others. Via AI and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards at the Kiosk. Additionally, KeyMe operates the largest nationwide marketplace for residential and commercial locksmith services offering customers a one-stop solution for all their locksmith needs ranging from lockouts, vehicle keys, home, commercial and custom jobs.

We’re committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. KeyMe does not discriminate against qualified applicants or employees with respect to any terms or conditions of employment on account of any characteristic protected by state or federal law or local ordinance.

About The Role

The Operations Coordinator will support dispatching jobs to service providers and remotely troubleshooting field issues. They will work closely with various teams at KeyMe to ensure the best quality customer and partnering service provider experience.

What You’ll Be Doing

• Route and manage live field service jobs to kiosks to ensure on-time and quality performance
• Identify and monitor ongoing service performance of kiosk and interact with service professionals and the customer support team to solve problems as they arise
• Remotely troubleshoot kiosk hardware issues
  
  

How We Know You Can Do It

• Have basic understanding of the KeyMe kiosk
• Strong written and verbal communication skills
• Acute attention to detail and high regard for quality
• Strong multitasking skills
• Collaborative attitude to improving quality and efficiency through process change
• Goes the extra mile to ensure a great experience for the customer
• Have experience working in a high call volume position
• Experience using Jira, Twilio, and Google Suite a plus
  
  

What You’ll Get

• Health, dental, and vision insurance
• Remote budget to set up your home office and internet stipend
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance