Operations Coordinator I

Qlarant; Easton (MD); On-site; USD 40,000 - 52,000; Full time

Job summary

Qlarant is seeking a detail‑oriented Operations Coordinator to support multiple business units. You will liaison with stakeholders, respond to client inquiries, and ensure contract deliverables meet regulatory requirements across programs.

You will coordinate workloads, help manage project timelines, write reports and presentations, and provide training to team members. The role starts with close supervision and requires a high school diploma or GED, with 0–2 years of experience (2–4 years

Qualifications

• Minimum High School Diploma or GED required.
• 0 - 2 years of experience required; 2 - 4 years preferred.

Responsibilities

• Liaise with stakeholders and government entities to obtain/provide information.
• Respond to client inquiries via written or verbal communications.
• Ensure contract compliance by monitoring deliverables and contract requirements; communicates change requests.
• Coordinate with other business units to align objectives and review deliverables; manage system permissions.
• Coordinate workload transitions; interface with other entities.
• Act as contractor administrator for stakeholder systems; write reports and prepare presentations.
• Provide training and technical advice to team members.
• Work on ISO initiatives to improve processes, reporting, and planning.
• Facilitate project logistics and participate in internal/external committees.

Education

High School Diploma or GED

Job description

Qlarant is a not-for-profit corporation that partners with public and private sectors to create high quality, safe, and efficient delivery of health care and human services programs. We have multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Qlarant is also a national leader in fighting fraud, waste and abuse for large organizations across the country. In addition, our Foundation provides grant opportunities to those with programs for underserved communities.

Best People, Best Solutions, Best Results

Job Summary:

Coordinates a variety of operational functions and coordinates activities across the business unit by performing the following duties.

Essential Functions:

• Acts as a liaison to stakeholder and other governmental entities to obtain/provide information, identify issues, and assist with timely responses to inquiries regarding contract.
• Responds to client inquiries via written or verbal communications.
• Ensures contract compliance by monitoring deliverables and contract requirements; communicates change requests.
• Works with other business units to ensure the effective coordination of objectives/deliverables, establishes permissions in systems, performs quality review of deliverables to ensure compliance in accordance with applicable regulations within the scope of work, manages activities, and facilitates project by setting priorities.
• Coordinates the transition of workloads; serves as the interface with other entities.
• Acts as contractor administrator for stakeholder's systems. Writes reports, prepares presentations, and ensures the timely approval by Program Director of deliverables.
• Provides training and technical advice to team members.
• Works with member(s) of the Quality Team on ISO initiatives to improve operational systems, processes, and policies to improve information flow, management reporting, business process, and organizational planning.
• Facilitates project logistics such as meetings, conference rooms, conference calls, etc. Participates and/or leads internal/external committees as assigned.

Level of Supervision Received:

Under close supervision, works closely with manager to prioritize efforts

Education (can be substituted for experience):

Minimum High School Diploma or GED required

Work Experience (can be substituted for education):

0 - 2 years of experience required; 2 - 4 years preferred

Qlarant is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Qlarant is a drug-free workplace. All offers of employment are contingent upon successful completion of pre-employment background and drug screens.