Operations Coordinator, HB Coding, Full-time, Days (Remote - Must reside in IL, IN, IA, or WI)

Northwestern Medicine; Chicago, Site (IL, AZ); Hybrid; USD 80,000 - 100,000; Full time

Job summary

An established industry player seeks a dedicated Operations Coordinator for their Coding Department. This role is pivotal in overseeing daily operations, mentoring staff, and ensuring compliance with regulatory standards. You will serve as a subject matter expert, design workflow processes for continuous improvement, and collaborate with various teams to enhance operational efficiency. This position offers the chance to make a significant impact in a dynamic healthcare environment, supporting a mission-driven organization committed to excellence in patient care. If you thrive in a fast-paced setting and are passionate about healthcare coding, this opportunity is for you.

Qualifications

• 5+ years of coding experience in an acute healthcare setting.
• Leadership experience and critical thinking skills are essential.

Responsibilities

• Overseeing daily operations and mentoring staff.
• Designing workflow processes for continuous improvement.

Skills

Critical thinking skills

Leadership experience

Decisive judgment

Ability to work with minimal supervision

Education

RHIT, RHIA or CCS credential

Bachelor’s degree in related field

Tools

Epic

SharePoint

Job description

Remote work from Illinois, Wisconsin, Indiana, and Iowa

Description

The Operations Coordinator, HB Coding reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Operations Coordinator, HB Coding is a subject matter expert and role model of the Coding Department and coordinates a team effort to compile and maintain data for various functional areas within the Coding Department at NM. This position monitors division statistics and evaluation measures, maintains the department’s dashboard, assists in ensuring competencies and compliance requirements are met for all State and Federal standards and oversees the day-to-day staffing and work assignments within a work unit.

This position also provides lead assistance to Coding Management with related projects and Coding function coverage.

Responsibilities:

1. Responsible for overseeing daily operations. Provides direction, orientation training, and mentoring of staff
2. Monitors all areas of Coding responsibilities pertaining to the compliance with regulatory group standards
3. Serve as Subject Matter Expert (SME) within the division
4. Design and implement workflow processes to support continuous improvement
5. Participate in continuing education, collaborate with Coding Educators and provide education for operational processes
6. Assist with employee engagement and promote teamwork
7. Prepare division schedule for adequate daily coverage and to support management A/R goals
8. Collaborate with other divisions on maintaining content of the Team Site/SharePoint
9. Knowledge of existing technology
10. Collaborate with manager to complete staff performance reviews
11. Counsel staff when minimum required performance is not achieved
12. Review and analyze performance data
13. Responds to NMHC physicians, clinicians, support staff, regarding issues and concerns relating to the use of systems and coding results
14. Coordinates the implementation of department specific projects; leads system testing and staff training efforts
15. Provides day-to-day monitoring of staffing levels and work activity, and supports Coding management
16. Collaborates with the Epic team to ensure efficient workflows
17. Analyze and identify opportunities to reduce denials from a coding perspective
18. Assists with budget preparation, identifying ideas for increasing efficiencies and cost savings
19. Participates in other organizational meetings as required
20. Other analysis/reporting as required
21. Trains new hires and on-boards contract coders
22. Compiles monthly productivity and quality statistics and reports the results to Coding Manager
23. Through day-to-day interactions with staff, identifies areas of educational opportunity at an individual or team level
24. Regular travel to all NM locations/regions as specified by department manager to support team
25. Facilitates staff huddles to educate team members, updates all resources on the Shared Drive
26. Assists with administrative supervisory functions such as handling requests for paid time off (PTO), creating and maintaining schedules, managing staff hours and verifying accuracy of timesheets for payroll
27. Assist in the development and maintenance of department policies and procedures

Qualifications

Required:

1. RHIT, RHIA or CCS credentialed
2. 5 years of coding experience in an acute healthcare setting
3. Leadership experience
4. Critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action

Preferred:

1. Bachelor’s degree in related field
2. 7 years of coding experience in an acute healthcare setting

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.