Operations Coordinator Fast Track Customer Success

Cruxx; New Jersey; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

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Healthcare coverage 75%

Job summary

Cruxx in New Jersey is seeking an Operations Coordinator on-site to support its rapid growth. You will sit with the operations lead, take tasks off his plate, and help move to a larger office, handling desks, chairs and setup.

Over time you will learn the robotic system, work with engineers, surgeons and the clinical team in the OR, training for first cases and ensuring smooth operations. This role blends operations, project coordination and customer discovery.

Qualifications

• Evidence you can manage projects, co-ordinate, work off your own initiative, anticipate challenges, prepare, and manage time and budgets effectively.
• Ability to hold your own confidently - you will work with engineers, suppliers and surgeons teams.
• Willingness to train in the operating room and handle cadaver/live procedures in a clinical setting.

Responsibilities

• Lead the move to a new larger office: procurement, setup, and dedicated areas.
• Build workflows so engineers know prototype locations and build processes.
• Produce and ship materials for conferences and manage booth setup and teardown.
• Collaborate with engineers, clinical team and startups to support operations and success.

Skills

Project management

Coordination

Initiative

Time management

Budget management

Job description

Operations Coordinator Fast-Track Customer Success

New Jersey. Onsite or in OR.

We need an Operations Coordinator now.

But first, the reality. No one wants to be an Operations Coordinator forever. Neither do you, but that is where you start.

In three to six months we intend that person to start transitioning into a Customer Success role.

We are working on a retained project to build out a whole team for an exceptional company at the intersection of AI, computer vision, navigation and surgical robotics.

They are changing the way orthopedic surgeons operate for the better. For patients and also for the healthcare system.

They have an incredible leadership team with a track record of success. And they are growing. Fast.

The role;

You will sit with the person who runs operations today and take work off his plate. You will lead the move to a new and much larger office: purchasing desks, chairs, the lot, making sure they are all set up and dedicated areas created.

You'll ensure appropriate workflows are built so engineers know where the prototypes live and where things get built.

You'll improve existing workflows and processes and create any that are missing.

You will build, print, make and ship what we need for conferences, then go to them, put the booth up and take it down.

It is real work. It is not glamorous. It is essential, and it is how you learn the ropes. It is how you help prepare for the next phase and it is critical.

If you hate ambiguity and change, forget it. We are a startup. You hold your nerve when the plan changes, and it will.

Then we anticipate that within 3-6 months the job will begin to change.

You will begin to work with the engineers and learn the robot: how it works, how it is installed, what goes wrong and how it gets fixed. And then, you will start to work with the clinical team.

You need a strong stomach, or feel certain you have one. You will watch procedures, on cadavers and then live in the operating room (OR), as part of your training. There will be blood and much more.

In Customer Success you will be in the OR with the surgeon and the surgical team, training, ensuring first cases go well, recording cases, making sure the surgeon and the whole team are happy with the experience, and turning what they tell you into something the engineers and the founders can act on. If there are issues you'll try and resolve them and also raise them as appropriate.

This is customer success and customer discovery in one role. You will highlight if anything is not quite right, and what the next generations may need to look like.

What we need to see

• Evidence you can manage projects, co-ordinate, work off your own initiative, anticipate challenges, prepare, and manage time and budgets effectively.
• You need to be able to hold your own confidently - you will be working with engineers, suppliers but then also with surgeons and scrub teams.

What you get

• Entry-level base with a real path to a bigger role.
• Share options.
• Seventy-five percent of your healthcare paid, for you and your family.
• The first step on a medical devices career pathway that could see you grow quickly in responsibility if you have the potential and initiative.
• A role and a company others will be envious of.