Clinical Specialist - Cleveland, OH

PROCEPT BioRobotics; Kentucky; On-site; USD 97,000 - 119,000; Full time

Job summary

PROCEPT BioRobotics in the United States is seeking a field-based Clinical Education Specialist to deliver training to surgeons and staff, support live procedures, and optimize OR workflows. You will install software updates, perform in-service sessions, and collaborate with Sales to grow utilization across accounts.

The role requires a strong communicator, team player, and hands-on problem-solver with 2–4 years of clinical device experience and the ability to travel 75%+.

Qualifications

• Strong communicator and engaging educator with excellent presentation skills.
• Collaborative team player with a commercially aligned, customer-focused mindset.
• Ability to influence surgeon adoption and drive procedural growth.
• Hands-on, adaptable, and willing to execute tactically in the field.
• Analytical thinker with strong attention to detail and problem-solving skills.

Responsibilities

• Deliver product training and clinical education to surgeons, staff, and new users.
• Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts.
• Provide in-service and field support, including installations and software updates.
• Execute procedural scheduling and efficiency improvements to maximize case coverage.
• Partner with Sales to identify opportunities for utilization growth and account retention.
• Collaborate with team members to drive program efficiency and ensure regulatory compliance.
• Support marketing and training events, including physical setup and presentations.
• Gather and relay customer insights to Marketing and R&D to inform product and program enhancements.
• Maintain accurate case log files, expenses, and administrative documentation in Salesforce.
• Upload cases logs as required to central repository for all cases supported.
• Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones.

Skills

Communication

Education/training

Teamwork

Influence

Hands-on

Education

Bachelor’s degree or equivalent experience

Job description

Company Overview

Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities.

Understanding PROCEPT's Culture

At PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers.
And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens.
We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances.
An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world!

What Your Day-To-Day Will Involve

• Deliver product training and clinical education to surgeons, staff, and new users
• Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts
• Provide in-service and field support, including installations and software updates
• Execute procedural scheduling and efficiency improvements to maximize case coverage
• Partner with Sales to identify opportunities for utilization growth and account retention
• Collaborate with team members to drive program efficiency and ensure regulatory compliance
• Support marketing and training events, including physical setup and presentations
• Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
• Maintain accurate case log files, expenses, and administrative documentation in Salesforce
• Upload cases logs as required to central repository for all cases supported
• Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones.
• Ability to travel 75% or greater as necessary

What Success Looks Like

• Regional Quota Attainment: Direct contribution to revenue through utilization growth
• Operational Efficiency: Improved scheduling efficiency (e.g., AquaDays)
• Surgeon Satisfaction: High satisfaction scores and positive qualitative feedback
• Clinical Outcomes: Consistent delivery of safe, high-quality procedures
• Surgeon Engagement: Growth in trained and active surgeons
• Procedural Growth: Increase in procedures per account and per surgeon
• Onboarding Progress: Completion of onboarding milestones and procedural proficiency

The Qualifications We Need You To Possess

• Bachelor’s degree or equivalent experience
• 2-4 years clinical experience preferred
• Strong interest in medical devices and robotics
• As a condition of employment, you must achieve clinical proficiency such that you can cover a case independently within 60 days post-graduation of our internal sales training program, Aqua Academy. Should you need additional support to achieve this milestone there is a possibility for 30 days supplemental coaching to gain sign-off.

The Qualifications We Would Like You To Possess

• Strong communicator and engaging educator with excellent presentation skills
• Collaborative team player with a commercially aligned, customer-focused mindset
• Ability to influence surgeon adoption and drive procedural growth
• Hands-on, adaptable, and willing to execute tactically in the field
• Analytical thinker with strong attention to detail and problem-solving skills

Pay Range For This Role

$108,000 to $108,000