Operations Coordinator - Event Parking (On-site)

Colonial Group; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Colonial Group is seeking an Operations Coordinator - Event Parking (On-site) in Arlington, TX. The role supports location operations, supervising at least two full-time equivalents and ensuring Premier standards are met in daily operations.

Responsibilities include staffing, training, budgeting, safety audits, and delivering exceptional customer service while coordinating with the Operations Manager. Excellent communication and reliability are essential for success in this outdoor, on-site role.

Qualifications

• High School Diploma or GED required; some college preferred.
• Ability to supervise hourly employees and manage shifts.
• Excellent English communication and customer-service skills.
• Willingness to work nights and weekends and outdoors.

Responsibilities

• Supervise hourly employees and schedule shifts.
• Monitor time and attendance tracking.
• Interview, hire, and develop team members with Ops Manager.
• Manage budget and control expenses.
• Conduct safety audits and coach staff.
• Maintain client documentation and Premier standards.
• Greet customers and answer parking inquiries.
• Proceed with performance evaluations and continuous improvement.

Skills

Team leadership

Time management

Communication

Safety awareness

Confidentiality

Diversity & inclusion

Customer service

Education

High School Diploma or GED

Some college preferred

Tools

Scheduling knowledge

Payroll knowledge

Job description

Position: Operations Coordinator - Event Parking (On-site)
Location: Arlington, TX 76011
Type: Exempt

Position Summary

The Operations Coordinator is an entry-level managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of the location(s) in the absence of the Operations Manager or will have full responsibility for a smaller location not assigned an Operations Manager. The Operations Coordinator ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Premier standards.

Duties and Responsibilities

• Manage a team of hourly employees
• Schedule shifts and verify time & attendance tracking
• Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Premier standards
• Interview, hire, and develop team members in partnership with Operations Manager and/or Area Director
• Ensure team members complete all necessary training
• Work with Operations Manager and Area Director to control spending and keep expenses within approved budget
• Maintain maintenance control documents while meeting maintenance goals
• Promote safe work practices by conducting safety audits and coaching individual staff members
• Ensure all client operational documentation is compete and recorded for client and Premier records
• Ensure Premier’s standards of Customer Service are met
• Greet customers and clients in a courteous manner
• Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires
• Observe and coach team members to meet customer service standards
• Conduct performance evaluations that are timely and constructive
• Perform specific operational responsibilities as required based on the needs of the assigned location
• Perform other duties as assigned

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.

Incumbent must be able to

• Stand for up to six (6) consecutive hours
• Work outdoors in all weather conditions
• Communicate effectively in written and spoken English with team members and customers

If working in a valet location, incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes.

If working in a shuttle location, incumbent must be able to drive all shuttle vehicles used at the location.

Position Qualifications

Skills and Abilities

• Ability to plan and manage time for multiple tasks to meet established deadlines.
• Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information.
• Able to detect safety concerns and adjust accordingly.
• Must be able to communicate effectively in both written and verbal form
• Must maintain confidentiality of all work-related information.
• Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion.
• Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines.
• Education and Experience
• High School Diploma or GED required; some college preferred
• Prior business experience preferred
• Scheduling and payroll knowledge a plus

Certificates and Licenses

If working in a valet or shuttle operation, a clean driving record and current driver license must be maintained

Other Requirements

• Must be at least 18 years of age
• Must be able to work a flexible 40-hour week, including nights and weekends
• May be required to travel to and from local assigned client sites
• Expected to constantly work in all outdoor weather conditions
• Required to wear a uniform and follow appropriate grooming standards