Operations Coordinator - Automotive

Dent Wizard International; Houston (TX); On-site; Full time

Job summary

Dent Wizard International is looking for an Operations Coordinator in Houston, TX. This role entails being the primary contact between the dealership and reconditioning teams, ensuring that vehicles are completed on time, managing workflows, and engaging with customers effectively. Candidates should be detail-oriented, possess outstanding communication skills, and be able to thrive in a fast-paced environment. The position offers a competitive salary and a comprehensive benefits package.

Benefits

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k match (50% on the dollar up to 7% of employee contribution)

Qualifications

• Detail experience required; able to step into production as needed.
• Excellent customer service and problem-solving skills required.
• Strong communication skills and the ability to adapt in a fast-paced environment.

Responsibilities

• Ensure timely completion of retail customer vehicles.
• Manage billing, invoicing, and coordination of repair activities.
• Conduct quality control inspections and handle incoming requests.

Skills

Detail experience

Customer service

Communication

Problem-solving

Time-management

Organizational skills

Adaptability

Tools

MS Office

Job description

For a quick application text APPLY1 to 82174

About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Operations Coordinator

The Coordinator is the primary contact between the dealership and reconditioning team. The coordinator ensures all retail customer vehicles are completed within the expected delivery times and new and used vehicle reconditioning work is identified and routed through our reconditioning shop as quickly as possible.Located in Houston, TX.

Primary Responsibilities:

• Responsible for logging and tracking all work flow in priority order for use by all shop employees and communicate any issues to the dealer
• Maintain the positioning and transportation of vehicles between the dealership and the shop
• Coordination of repair activities with dealership
• Manage all billing and invoicing
• Interact with dealer’s customers as required.
• Follow company procedures and policies at all times.
• Communicate to supervisor/management relevant feedback regarding specific issues or solutions to problems, etc.
• Ensure all administrative tasks are completed in a timely and accurate manner, including invoicing and daily call-in numbers.
• Handle all incoming requests by scheduling appointments between customer and the Technician who will be performing the work
• Conduct quality control inspections
• Inspect vehicles for damage, suggest needed repairs and provide estimates

Qualifications:

• Detail experience required—will be expected to step in to production as needed
• Ability to work in a high performance, fast-paced team environment.
• Solid computer skills, including ability to use Internet and MS Office effectively.
• Ability to adapt to and work effectively within a constantly changing environment.
• Excellent customer service and problem solving skills required
• Strong communication and interaction skills required.
• Excellent organizational skills required.
• Good eye for detail and high quality standards.
• A professional appearance at all times.
• Strong time-management skills
• Valid Driver's License, Background Check and Drug Test required

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

$24.00 - $26.00

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [e-mail].