Operations Coordinator - Aledo

Thrive-Behavior-Centers; Willow Park (TX); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Paid Vacation days

Paid Sick Days

Paid Holidays

401(k) Retirement Plan with company匹配

Medical, Dental, and Vision insurance

Free Gym Membership

Job summary

Thrive Behavior Centers in Willow Park, TX, is seeking an Operations Coordinator to keep the ABA center running smoothly. You’ll manage staff and client schedules, coordinate repairs, and support systems to ensure timely, high-quality care for families.

This role rewards attention to detail, problem solving, and clear communication as you collaborate with Clinical, HR, Admissions, Billing, and Operations teams.

Qualifications

• Bachelor’s degree in Business, ABA, Psychology, Healthcare Administration, or related field.
• Registered Behavior Technician (RBT) certification.
• CPR certification.
• Ability to pass required background checks.
• Experience in ABA center or fast-paced service environment preferred.

Responsibilities

• Keep the Day Moving: manage daily staff and client schedules, call-outs, late arrivals, and cancellations.
• Audit session notes and timesheets for accuracy.
• Assist with billing as assigned.
• Maintain center supplies and inventory.
• Identify and coordinate facility repairs with vendors.
• Coordinate with Clinical, HR, Admissions, Billing, and Operations teams to resolve issues.

Skills

Detail-oriented

Problem solver

Excellent communicator

Organized

Team collaboration

Education

Bachelor's degree in Business / ABA / Psychology / Healthcare Administration

Registered Behavior Technician (RBT) certification

CPR certification

Tools

Microsoft Office 365

Excel

Zoho CRM

Zoho Projects

CentralReach

Paycom

Job description

Operations Coordinator | Full-Time | Hourly Exempt | Monday–Friday | 7:00 AM–4:00 PMHelp Keep the Center Running at its Best!Are you the person who notices when something is out of place, figures out how to fix it, and somehow keeps everyone on schedule while doing it?Do you thrive in a fast-paced environment where organization, problem-solving, communication, and people skills all matter?If so, you might be exactly who we're looking for!Thrive Behavior Centers is looking for an Operations Coordinator to help keep one of our ABA therapy centers running smoothly, efficiently, and with the culture and level of service our employees and families deserve.This is more than a scheduling or administrative role. You’ll be the operational problem-solver for your center—helping staff stay on track, managing schedules and supplies, troubleshooting day-to-day issues, coordinating repairs, supporting systems and processes, and making sure the details don’t fall through the cracks.Why Thrive?Thrive Behavior Centers is a locally owned company, founded in 2020. At Thrive Behavior Centers, our people make the difference.We expect our team members to bring professionalism, empathy, respect, and a willingness to help to everything they do. We believe in taking ownership, supporting one another, continuously improving our processes, and creating an environment where employees and families feel supported.As an Operations Coordinator, you'll play an important role in creating that experience every day.Our Compensation & Benefits:Competitive pay $50,000 per year10 Paid Vacation days8 Paid Sick Days11 Paid Holidays (Includes the week of Christmas)Unlimited Flextime MonthlyPaid Maternity/Paternity LeaveShort Term Disability (can be used with maternity leave)Medical, Dental, and Vision insurance benefit packageFree FitOn Health App includes Free Gym Membership, Free Fitness Classes and more with Enrollment in Our Reef/Redirect Healthcare Coverage.401(k) Retirement Plan with company matching fundsQuarterly Performance BonusesCost covered for ALL Certification Renewals and ApplicationsStaff Recognition on our Social Rewards Platform (same as cash rewards)Monthly Free Lunch FridaysQuarterly company sponsored staff outingsFree DashPass with Door DashCollaborative work environment focused on our clients and their familiesAll necessary technology to provide quality careManagement that is responsive and supportiveOpportunities to grow professionallyFree Continuing Education UnitsBenefits are subject to eligibility and applicable company policies.What You’ll Do:Keep the Day MovingManage daily staff and client schedules, including call-outs, late arrivals, early departures, time-off requests, and cancellations.Monitor staff hours and scheduling to ensure company guidelines and minimum guaranteed hours are met.Help optimize schedules and staffing to keep the center operating efficiently.Answer inbound calls and make sure questions and requests are followed through to resolution.Be the Center's Problem-SolverIdentify operational issues and take initiative to find solutions.Serve as a resource for staff regarding insurance, scheduling, service delivery, and clinician billing questions.Understand TBC policies and procedures and communicate them clearly to employees and families.Work cross-functionally with Clinical, HR, Admissions, Billing, and Operations teams to resolve issues and keep things moving.Be the Go-To for Systems & TechnologyProvide CentralReach support related to scheduling, documentation, and system questions.Work with Microsoft Office 365, Excel, Zoho CRM, Zoho Projects, HRIS platforms, and other technology used to support center operations.Maintain accurate electronic asset records and coordinate equipment transfers, repairs, and other technology needs.Use technology and data to improve organization, efficiency, and follow-through.Own the DetailsAudit session notes and timesheets for accuracy.Assist with billing as assigned.Manage center supply ordering and inventory.Track staff hours, cancellations, time off, and other scheduling details.Maintain accurate operational records and documentation.Keep the Center RunningIdentify and assess facility repair and maintenance needs.Coordinate with vendors and contractors to resolve facility issues.Obtain three bids for work whenever possible, unless an existing third-party agreement is in place.Coordinate repairs and maintenance of center and facility equipment and track completion.What Success Looks Like:At Thrive, we believe great operations are about more than checking boxes. Success in this role means:You notice the details. You catch issues before they become bigger problems.You find solutions. When something goes wrong, you don't just identify the problem—you figure out what to do next.You communicate. You keep the right people informed and make sure questions don't get lost.You follow through. If you say you're going to handle something, you make sure it gets done.You take ownership. You don't wait for someone else to solve a problem that you can address.You support the team. You help create an organized, professional, positive environment for employees and families.You care about the details because the details matter. Accurate schedules, timesheets, documentation, supplies, equipment, and systems all contribute to a successful center.What We’re Looking For:Education & CertificationsBachelor's degree in Business, Applied Behavior Analysis, Psychology, Healthcare Administration, or a related field preferred/required.Registered Behavior Technician (RBT) certification.CPR certification.Ability to successfully pass required background checks.ExperiencePrevious operations experience in an ABA center, healthcare, medical, or similarly fast-paced service environment.Experience working with insurance company portals.Experience with CentralReach or similar healthcare/EHR platforms.Experience with HRIS and business management systems.TechnologyExperience with Microsoft Office 365, including SharePoint Excel, Word, Forms, List, and Planner.Experience with CentralReach, Zoho CRM, Zoho Projects, and Paycom.Strong Excel skills and comfort working with data, spreadsheets, and operational reports.Strong overall technology skills and the ability to quickly learn new systems and software.The Skills That Will Make You SuccessfulWe're looking for someone who is:Highly detail-orientedA strong problem solverAn excellent communicatorOrganized and able to manage multiple prioritiesConfident making decisions and using good judgmentProfessional, dependable, and trustworthyComfortable taking initiative and owning responsibilitiesStrong at building relationships and working with different teamsAble to lead through influence and serve as a positive example for othersComfortable communicating with employees, families, vendors, and business partnersAble to write clear, concise emails and documentationComfortable facilitating meetings and giving presentationsFlexible and able to adapt when priorities changeSomeone who genuinely enjoys figuring things out and getting things doneIf you're organized, proactive, tech-savvy, great with people, and the person everyone calls when they need something figured out—we'd love to hear from you!Ready to Join Thrive?If you're looking for a role where no two days are exactly the same, you can make a real impact on your center, and your ability to organize, communicate, and solve problems is genuinely valued, we'd love to meet you!Apply today to join Thrive Behavior Centers as an Operations Coordinator.