Operations Coordinator - Flower Mound
Thrive Behavior Centers
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Benefits offered by this job
Job summary
Thrive Behavior Centers in Flower Mound, TX is seeking an Operations Coordinator to help keep our ABA center running smoothly, efficiently, and with the culture and level of service our employees and families deserve.
You’ll be the operational problem-solver for your center—managing schedules and supplies, coordinating repairs, supporting systems and processes, and ensuring details don’t fall through the cracks in a fast-paced setting.
Qualifications
- Bachelor's degree in Business, ABA, Psychology, Healthcare Administration, or related field preferred/required.
- RBT certification is required.
- CPR certification is required.
Responsibilities
- Manage daily staff and client schedules, including call-outs, late arrivals, early departures, time-off requests, and cancellations.
- Monitor staff hours and scheduling to ensure company guidelines and minimum guaranteed hours are met.
- Help optimize schedules and staffing to keep the center operating efficiently.
- Answer inbound calls and make sure questions and requests are followed through to resolution.
Skills
Education
Tools
Job description
- Job Location: Flower Mound, TX 75028
- Position Type: Full Time
- Salary Range: $50,000.00 Salary/year
- Job Shift: Day
- Operations Coordinator | Full Time | Hourly Exempt | Monday - Friday | 7:00 AM-4:00 PM
Help Keep the Center Running at its Best!
Are you the person who notices when something is out of place, figures out how to fix it, and somehow keeps everyone on schedule while doing it?
Do you thrive in a fast-paced environment where organization, problem-solving, communication, and people skills all matter?
If so, you might be exactly who we're looking for!
Thrive Behavior Centers is looking for an Operations Coordinator to help keep one of our ABA therapy centers running smoothly, efficiently, and with the culture and level of service our employees and families deserve.
This is more than a scheduling or administrative role. You’ll be the operational problem-solver for your center—helping staff stay on track, managing schedules and supplies, troubleshooting day-to-day issues, coordinating repairs, supporting systems and processes, and making sure the details don’t fall through the cracks.
Thrive Behavior Centers is a locally owned company, founded in 2020. At Thrive Behavior Centers, our people make the difference.
We expect our team members to bring professionalism, empathy, respect, and a willingness to help to everything they do. We believe in taking ownership, supporting one another, continuously improving our processes, and creating an environment where employees and families feel supported.
As an Operations Coordinator, you'll play an important role in creating that experience every day.
- Competitive pay $50,000 per year
- 10 Paid Vacation days
- 8 Paid Sick Days
- 11 Paid Holidays (Includes the week of Christmas)
- Unlimited Flextime Monthly
- Paid Maternity/Paternity Leave
- Short Term Disability (can be used with maternity leave)
- Medical, Dental, and Vision insurance benefit package
- Free FitOn Health App includes Free Gym Membership, Free Fitness Classes and more with Enrollment in Our Reef/Redirect Healthcare Coverage.
- 401(k) Retirement Plan with company matching funds
- Quarterly Performance Bonuses
- Cost covered for ALL Certification Renewals and Applications
- Staff Recognition on our Social Rewards Platform (same as cash rewards)
- Monthly Free Lunch Fridays
- Quarterly company sponsored staff outings
- Free DashPass with Door Dash
- Collaborative work environment focused on our clients and their families
- All necessary technology to provide quality care
- Management that is responsive and supportive
- Opportunities to grow professionally
- Free Continuing Education Units
Benefits are subject to eligibility and applicable company policies.
- Manage daily staff and client schedules, including call-outs, late arrivals, early departures, time-off requests, and cancellations.
- Monitor staff hours and scheduling to ensure company guidelines and minimum guaranteed hours are met.
- Help optimize schedules and staffing to keep the center operating efficiently.
- Answer inbound calls and make sure questions and requests are followed through to resolution.
- Identify operational issues and take initiative to find solutions.
- Serve as a resource for staff regarding insurance, scheduling, service delivery, and clinician billing questions.
- Understand TBC policies and procedures and communicate them clearly to employees and families.
- Work cross-functionally with Clinical, HR, Admissions, Billing, and Operations teams to resolve issues and keep things moving.
- Provide CentralReach support related to scheduling, documentation, and system questions.
- Work with Microsoft Office 365, Excel, Zoho CRM, Zoho Projects, HRIS platforms, and other technology used to support center operations.
- Maintain accurate electronic asset records and coordinate equipment transfers, repairs, and other technology needs.
- Use technology and data to improve organization, efficiency, and follow-through.
- Audit session notes and timesheets for accuracy.
- Assist with billing as assigned.
- Manage center supply ordering and inventory.
- Track staff hours, cancellations, time off, and other scheduling details.
- Maintain accurate operational records and documentation.
- Identify and assess facility repair and maintenance needs.
- Coordinate with vendors and contractors to resolve facility issues.
- Obtain three bids for work whenever possible, unless an existing third-party agreement is in place.
- Coordinate repairs and maintenance of center and facility equipment and track completion.
- You notice the details. You catch issues before they become bigger problems.
- You find solutions. When something goes wrong, you don't just identify the problem—you figure out what to do next.
- You communicate. You keep the right people informed and make sure questions don't get lost.
- You follow through. If you say you're going to handle something, you make sure it gets done.
- You take ownership. You don't wait for someone else to solve a problem that you can address.
- You support the team. You help create an organized, professional, positive environment for employees and families.
- You care about the details because the details matter. Accurate schedules, timesheets, documentation, supplies, equipment, and systems all contribute to a successful center.
- Bachelor's degree in Business, Applied Behavior Analysis, Psychology, Healthcare Administration, or a related field preferred/required.
- Registered Behavior Technician (RBT) certification.
- CPR certification.
- Ability to successfully pass required background checks.
- Previous operations experience in an ABA center, healthcare, medical, or similarly fast-paced service environment.
- Experience working with insurance company portals.
- Experience with CentralReach or similar healthcare/EHR platforms.
- Experience with HRIS and business management systems.
- Experience with Microsoft Office 365, including SharePoint Excel, Word, Forms, List, and Planner.
- Experience with CentralReach, Zoho CRM, Zoho Projects, and Paycom.
- Strong Excel skills and comfort working with data, spreadsheets, and operational reports.
- Strong overall technology skills and the ability to quickly learn new systems and software.
- Highly detail-oriented
- A strong problem solver
- An excellent communicator
- Organized and able to manage multiple priorities
- Confident making decisions and using good judgment
- Professional, dependable, and trustworthy
- Comfortable taking initiative and owning responsibilities
- Strong at building relationships and working with different teams
- Able to lead through influence and serve as a positive example for others
- Comfortable communicating with employees, families, vendors, and business partners
- Able to write clear, concise emails and documentation
- Comfortable facilitating meetings and giving presentations
- Flexible and able to adapt when priorities change
- Someone who genuinely enjoys figuring things out and getting things done
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