Operations Coordinator

US Foods; United States; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Job summary

US Foods is seeking an Operations Coordinator to serve as a liaison between customers and internal departments. You will process incoming orders, respond to inquiries, and ensure data is accurate to support production and warehouse operations.

The role requires strong communication, mathematical and organizational skills, and proficiency with Word, Excel, Access, and Outlook. Office-based with occasional production area exposure; one year of production/warehouse experience preferred.

Qualifications

• Minimum one-year production and/or warehouse experience, preferably in a food environment.
• Excellent communication and customer service skills with attention to detail.
• Proficient with basic computer programs (Word, Excel, Access, Outlook).

Responsibilities

• Communicate with internal and external customers to support staff and customer needs.
• Respond to general inquiries and telephone calls.
• Take detailed messages and refer problems for escalation as needed.
• Verify information for market compliance and procedures.
• Collect and input data to support tracking production and warehouse performance.
• Prepare recurring internal reports and maintain files and records.
• Assist in cross-functional activities and support department goals.
• Other duties as assigned by manager.

Skills

Effective communication

Customer service

Math & analytics

Organizational skills

Attention to detail

Cross-functional teamwork

Education

High school diploma or GED/equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Join Our Community of Food People!

The Operations Coordinator will provide contact and liaison between customers and internal departments by performing general office activities. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements while directly supporting production and warehouse leadership as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate with internal and external customers to support staff and customer needs.
• Respond to general inquiries and telephone calls.
• Respond to requests by researching information and take detailed messages. May be authorized to make decisions on routine matters as delegated by the supervisor. Refer problems to supervisor/manager for resolution.
• Verify information and data to ensure market compliance with regulations and procedures.
• Collect, track, and input data on relevant operations metrics to support tracking production and warehouse performance (including shorts, mispicks, dump/damage, and service levels.)
• Check documents for accuracy and completeness, cross reference information.
• Create and maintain basic charts, graphs, spreadsheets and databases to prepare for manager’s review.
• Maintain files, record keeping activities and confidential data.
• Problem resolution on a smaller or less complex scale or in a liaison role. May handle or assist in a segment of a project.
• Prepare and update recurring and routine internal reports, collect and verify data.
• Other duties as assigned by manager.

RELATIONSHIPS

• Internal: The incumbent is required to interact with managers, employees, customers, and vendors at all levels of responsibility throughout the company in a professional manner.
• External: N/A

WORK ENVIRONMENT

• The work will take place at a desk in an office environment but may occasionally require work in normal production or warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Minimum one-year production and/or warehouse experience required, preferably in a food environment.

Knowledge/Skills/Abilities

• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Strong math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Perform cross-functional activities, and work on a varying schedule.
• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• One-year clerical experience
• Computer skills, data entry and word processing skills

Certifications/Training

• N/A

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO: FREQUENCY:

STAND CONTINUOUSLY

WALK CONTINUOUSLY

DRIVE VEHICLE N/A

SIT FREQUENTLY

LIFT
1-10 lbs (Sedentary) FREQUENTLY

11-20 lbs (Light) FREQUENTLY

21-50 lbs (Medium) FREQUENTLY

51-100 lbs (Heavy) OCCASIONALLY

Over 100 lbs (Very Heavy) N/A

CARRY
1-10 lbs (Sedentary) FREQUENTLY

11-20 lbs (Light) FREQUENTLY

21-50 lbs (Medium) FREQUENTLY

51-100 lbs (Heavy) OCCASIONALLY

Over 100 lbs (Very Heavy) N/A

PUSH/PULL *1 FREQUENTLY

CLIMB/BALANCE *2 FREQUENTLY

STOOP/SQUAT FREQUENTLY

KNEEL FREQUENTLY

BEND FREQUENTLY

REACH ABOVE SHOULDER FREQUENTLY

TWIST FREQUENTLY

GRASP OBJECTS *3 FREQUENTLY

MANIPULATE OBJECTS *4 FREQUENTLY

MANUAL DEXTERITY *5 CONTINUOUSLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer t1o cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $15.00-$25.00/hour.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $16 - $25

EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status