Operations Coordinator

IONNA; United States; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(K)

Job summary

A tech company seeking a full-time Operations Coordinator in Durham, NC. The role involves coordinating customer engagement and field service activities during weekends and select weekdays. Candidates should have at least 2 years of relevant experience in coordination within a fast-paced environment. This opportunity offers a chance for growth while supporting various teams in a dynamic setting with a competitive salary and benefits.

Qualifications

• Minimum of 2 years experience in coordination or call center roles.
• Demonstrates a 'winning attitude' and extreme ownership.
• Ability to manage social media responses.

Responsibilities

• Respond to customer feedback via various platforms.
• Schedule Field Service visits with stakeholders.
• Document parts inventories to maintain accurate counts.
• Collaborate with the Technical Support Team.
• Provide support for the call center.

Skills

Coordination activities

Customer support

Social media management

Flexibility

Organizational skills

Tools

Salesforce Service Cloud

Zendesk

Job description

Location: Position requires a full-time presence in Durham, NC (weekend & late evening coverage as needed)

Base Salary Range: $60 – 65k

Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.

Job Summary

IONNA is looking for a full-time Operations coordinator to cover customer engagement and field service coordination over the weekend and select weekdays. This unique role will support both our Field Service and our Contact Center Teams over the weekend, late evenings, and weekdays. The ideal candidate has previous experience working various coordination activities within a start up or fast paced organization. This is a great opportunity to join IONNA at the ground level with lots of growth potential for the driven individual.

Key Responsibilities

• Respond to all Google/Plugshare/Social Media feedback during weekend and specific weekdays within the same day.
• Coordinate the scheduling of all Field Service visits with our internal/external stakeholders to meet the defined SLA
• Count and document our in house and external parts inventories to ensure we have a reoccurring accurate count.
• Collaborate with our Tier 2 Technical Support Team to provide the right responses to our customers.
• Provide additional support to our call center as an additional escalation channel
• Support the team on ad hoc special projects to support the business

Key Performance Indicators (KPIs)

• Time to Answer (Email/google/Plugshare/social)
• Field Service On Time Delivery
• Google/Plugshare Reviews

Required Qualifications

• A minimum of 2 years of previous experience executing coordination or call center activities within a start-up or similar fast paced role.
• Winning attitude that embodies the concept of extreme ownership & someone who others considered an “utility player or all-arounder”.
• Flexibility and organizational skills to handle multiple diverse activities at once.
• Experience coordinating field service or customer support activities.
• Experience managing social media responses/support.
• Experience with salesforce service cloud or prior experience using Zendesk.

Preferred Qualifications

• Previous experience in e-mobility.

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.

We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.