Operations Coordinator

ASM Global-SMG; Tucson (AZ); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Legends Global is seeking an Operations Coordinator for our Tucson, AZ venue. The role focuses on coordinating daily facility operations, event setups, conversions, and post-event activities, ensuring readiness and adherence to service standards.

You will work with management to align staffing, schedules, and cross-department requirements to deliver exceptional guest experiences. The ideal candidate has 1–3 years in facility or event operations, strong communication, and solid organizational

Qualifications

• One to three years of previous experience in facility operations, event operations, hospitality, convention centers, arenas, or a related operational environment preferred.
• Demonstrated ability to coordinate multiple operational responsibilities, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to work effectively with team members, supervisors, management, and cross-functional departments.
• Ability to provide direction, support team accountability, and reinforce established workplace standards while maintaining positive professional relationships.
• Strong organizational skills, attention to detail, and the ability to maintain accurate operational records and documentation.
• Ability to identify operational challenges, exercise sound judgment, and escalated concerns appropriately.
• Working knowledge of workplace safety procedures, facility operations, equipment handling, and operational best practices preferred.
• Proficiency with basic computer applications, including Microsoft Office, scheduling systems, and operational reporting tools, or the ability to learn required systems.
• Knowledge of OSHA, ADA, and other safety regulations.
• Commitment to integrity, professionalism, confidentiality, and exceptional customer service.

Responsabilités

• Coordinate and support daily facility operations, including event setups, conversions, teardowns, custodial services, and facility readiness.
• Review event orders, operational schedules, staffing requirements, and equipment needs to support successful event execution.
• Coordinate with Event Management, Production, Food and Beverage, Maintenance, and other departments to ensure operational requirements and timelines are communicated and achieved.
• Monitor operational activities during events and conversions, identifying challenges and communicating necessary adjustments to operational leadership.
• Support large-scale and complex event conversions, providing on-site coordination and direction to assigned team members as needed.
• Assist in conducting routine facility inspections to ensure cleanliness, presentation, equipment readiness, and established operational standards are maintained.
• Identify opportunities to improve operational workflows, productivity, efficiency, and overall service delivery.
• Assist department leadership with coordinating staff assignments, work schedules, daily priorities, and departmental coverage.
• Provide day-to-day direction and guidance to assigned team members to ensure tasks are completed safely, efficiently, and within established timelines.
• Support management in training, coaching, and developing team members on operational procedures, equipment usage, workplace expectations, and service standards.
• Monitor team performance, attendance, and productivity, documenting and communicating concerns to management for appropriate follow-up.
• Assist management with staffing coordination, timekeeping reviews, and attendance tracking to support accurate records and adequate operational coverage.
• Promote a culture of professionalism, accountability, teamwork, and continuous improvement through consistent leadership behaviors.
• Support operational leadership in identifying opportunities to improve employee engagement, team effectiveness, and overall departmental performance.
• Maintain consistent communication with department leadership, supervisors, team members, and other departments to ensure alignment with event and facility requirements.
• Communicate changes in schedules, operational priorities, staffing needs, and event requirements in a timely and professional manner.
• Follow up on assigned responsibilities to ensure operational tasks are completed accurately and within established deadlines.
• Identify and promptly escalated operational concerns, staffing challenges, safety issues, and performance-related matters to the appropriate manager.
• Support consistent adherence to company policies, departmental procedures, safety requirements, and established operational expectations.
• Demonstrate ownership, reliability, professionalism, and sound judgment when addressing daily operational responsibilities and challenges.

Connaissances

Communication

Organizational skills

Attention to detail

Problem-solving

Leadership support

Outils

MS Office

Scheduling systems

Reporting tools

Description du poste

THE ROLE:

OPERATIONS COORDINATOR LOCATION: TUCSON, ARIZONA STATUS: Full-Time, Salary

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center - from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win - shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

About the Role

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

About the Project/Venue

The Operations Coordinator plays a key role in supporting the successful execution of daily facility operations, event preparation, conversions, custodial and post-event activities at the Tucson Convention Center. This position works closely with operational leadership to coordinate staffing, task prioritization, maintain facility readiness, support team performance, and ensure established operational standards and service expectations are consistently achieved. The Operations Coordinator is expected to demonstrate strong organizational skills, effective communication, sound judgment, and commitment to teamwork, accountability, and operational excellence. This position serves as an important connection between operational leadership and team members, providing day-to-day guidance, coordinating operational priorities, and supporting a safe, professional, and productive working environment.

WHAT YOU'LL DO (KEY RESPONSIBILITIES & OUTCOMES)

Operational Coordination & Event Execution

• Coordinate and support daily facility operations, including event setups, conversions, teardowns, custodial services, and facility readiness.
• Review event orders, operational schedules, staffing requirements, and equipment needs to support successful event execution.
• Coordinate with Event Management, Production, Food and Beverage, Maintenance, and other departments to ensure operational requirements and timelines are communicated and achieved.
• Monitor operational activities during events and conversions, identifying challenges and communicating necessary adjustments to operational leadership.
• Support large-scale and complex event conversions, providing on-site coordination and direction to assigned team members as needed.
• Assist in conducting routine facility inspections to ensure cleanliness, presentation, equipment readiness, and established operational standards are maintained.
• Identify opportunities to improve operational workflows, productivity, efficiency, and overall service delivery.

Team Coordination & Leadership Support

• Assist department leadership with coordinating staff assignments, work schedules, daily priorities, and departmental coverage.
• Provide day-to-day direction and guidance to assigned team members to ensure tasks are completed safely, efficiently, and within established timelines.
• Support management in training, coaching, and developing team members on operational procedures, equipment usage, workplace expectations, and service standards.
• Monitor team performance, attendance, and productivity, documenting and communicating concerns to management for appropriate follow-up.
• Assist management with staffing coordination, timekeeping reviews, and attendance tracking to support accurate records and adequate operational coverage.
• Promote a culture of professionalism, accountability, teamwork, and continuous improvement through consistent leadership behaviors.
• Support operational leadership in identifying opportunities to improve employee engagement, team effectiveness, and overall departmental performance.

Communication & Accountability

• Maintain consistent communication with department leadership, supervisors, team members, and other departments to ensure alignment with event and facility requirements.
• Communicate changes in schedules, operational priorities, staffing needs, and event requirements in a timely and professional manner.
• Follow up on assigned responsibilities to ensure operational tasks are completed accurately and within established deadlines.
• Identify and promptly escalated operational concerns, staffing challenges, safety issues, and performance-related matters to the appropriate manager.
• Support consistent adherence to company policies, departmental procedures, safety requirements, and established operational expectations.
• Demonstrate ownership, reliability, professionalism, and sound judgment when addressing daily operational responsibilities and challenges.

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

• One to three years of previous experience in facility operations, event operations, hospitality, convention centers, arenas, or a related operational environment preferred.
• Demonstrated ability to coordinate multiple operational responsibilities, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to work effectively with team members, supervisors, management, and cross-functional departments.
• Ability to provide direction, support team accountability, and reinforce established workplace standards while maintaining positive professional relationships.
• Strong organizational skills, attention to detail, and the ability to maintain accurate operational records and documentation.
• Ability to identify operational challenges, exercise sound judgment, and escalated concerns appropriately.
• Working knowledge of workplace safety procedures, facility operations, equipment handling, and operational best practices preferred.
• Proficiency with basic computer applications, including Microsoft Office, scheduling systems, and operational reporting tools, or the ability to learn required systems.
• Knowledge of OSHA, ADA, and other safety regulations.
• Commitment to integrity, professionalism, confidentiality, and exceptional customer service.

KEY LEADERSHIP ATTRIBUTES

• Operational Excellence: Demonstrates a commitment to efficiency, accuracy, facility readiness, and consistent execution of operational standards.
• Accountability & Reliability: Takes ownership of assigned responsibilities, follows through on commitments, and supports consistent departmental expectations.
• Communication & Collaboration: Communicates clearly, builds productive working relationships, and contributes to effective coordination across teams and departments.
• Problem-Solving & Adaptability: Responds effectively to changing operational priorities, identifies challenges, and supports timely solutions.
• Professionalism & Leadership Support: Models respectful workplace behavior, supports leadership direction, and contributes to a culture of teamwork, development, and continuous improvement.

WORKING CONDITIONS/PHYSICAL DEMANDS

On- Site in Tucson Convention Center, AZ While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. Position is routinely required to work in various Temperature conditions (ice Rink) Regularly required to move throughout the facility, long hours and work in various temperature conditions. Ability to perform physical tasks including lifting, carrying, and moving materials. Must be able to lift up to 50 lbs.

At Legends Global, our people power every success. You'll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you're driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you'll thrive here. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.