Operations Coordinator

Hawthornecat

San Diego (CA)

On-site

USD 3,720,000 - 4,546,000

Full time

34 hours ago

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Benefits offered by this job

Competitive compensation

Great work environment

Career growth

Medical, Dental and Vision plans

401(k) Plan + Company Matching

Paid Time Off (PTO) Pay

Tuition Reimbursement

Boot Reimbursement

Company-Supplied Uniforms

Advanced Technical Training

Hawthorne CAT discounts

Job summary

Hawthorne Cat is seeking an Operations Coordinator in San Diego to monitor and support key initiatives for the company. You’ll help manage product support and sales operations, administer service events, and track progress on critical metrics to drive growth and efficiency.

The role requires 2–5 years of industry experience, strong communication, and an ability to multitask in a fast-paced environment. Proficiency in Excel and AS400 is preferred; a high school diploma or equivalent is required.

Qualifications

2–5 years industry experience or equivalent combination of education and experience.
Ability to effectively communicate with external and internal customers clearly and professionally, both in person and in writing.
Must be a team player with the ability to adapt to and work well with people at all levels and in a variety of situations.
Advanced knowledge of Microsoft Excel preferred.
Experience and/or training in process improvement and project management preferred.
Product knowledge in Caterpillar and associated product lines preferred.
DBS and/or AS400 experience preferred.
Ability to multi-task and establish priorities.
Ability to provide excellent customer service.
Ability to maintain organization in a changing environment.
Must have a high school degree or equivalent.

Responsibilities

Support key initiatives for Hawthorne, including process improvement and project management tasks.
Administer Prioritized Service Events (PSE) and other leads to maximize opportunities and wins.
Support Hawthorne's Digital business, including customer applications, connectivity, and reporting.
Track and report progress on key metrics for CI and PE to Sales & Product Support teams.
Measure POPS-C, POLS and other metrics to identify aftermarket opportunities.
Perform data administration and analysis, including CRM maintenance, inventory, and invoice history.
Coordinate merchandising, sales programs and claims with the team.
Collaborate with the Corporate Support Services Manager to improve performance on benchmark initiatives.
Support various special programs and promotions throughout the year.
Comply with policies and perform other duties as assigned.

Skills

Excel

Communication

Teamwork

Multi-tasking

Customer service

Process improvement

Project management

Education

High school diploma or equivalent

Tools

AS400

Job description

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Job Description

We Build Better Communities

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you've come to the right place! At Hawthorne Cat, we're always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That's why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY:

Under the direction of the Corporate Support Services Manager, the Operations Coordinator will monitor and support key initiatives and metrics for Hawthorne. This role will provide operational support related to Product Support and Sales to ensure Hawthorne is successful in all relevant initiatives.

Essential Functions

Support key initiatives for Hawthorne, including process improvement, project management responsibilities, and performing critical day-to-day operational tasks.
Administer Prioritized Service Events (PSE) and other leads to maximize opportunities, participation, and wins.
Support Hawthorne's Digital business, including key aspects of customer applications, connectivity, eCommerce, fleet management, onboarding, and reporting.
Track and report out progress on key Differentiated Dealer Capabilities and other metrics for Construction Industries (CI) and Power & Energy (PE) to Sales & Product Support teams.
Measure POPS-C, POLS, and other key metrics to identify aftermarket opportunities.
Perform data administration and analysis, including data quality initiatives, CRM maintenance, inventory, sales coverage, and invoice history.
Communicate, set up, submit and track merchandising, sales and other Caterpillar programs and claims.
Work closely with Corporate Support Services Manager to improve performance on benchmark initiatives and programs of Product Support and Sales teams.
Support various special programs and promotions throughout the year.
Comply with all company, department, and Caterpillar policies and procedures.
Perform and support various other duties and projects as assigned to meet company, department, or individual goals and objectives.

Education, Experience, And Skills Required

Two to five years industry experience or equivalent combination of education and experience.
Ability to effectively communicate with external and internal customers clearly and professionally, both in person and in writing.
Must be a team player with the ability to adapt to and work well with people at all levels and in a variety of situations.
Advanced knowledge of Microsoft Excel preferred.
Experience and/or training in process improvement and project management preferred.
Product knowledge in Caterpillar and associated product lines preferred.
DBS and/or AS400 experience preferred.
Ability to multi-task and establish priorities.
Ability to provide excellent customer service.
Ability to maintain organization in a changing environment.
Must have a high school degree or equivalent.

Physical Demands

Walking and moving about on foot often up and down stairs.
Handling: Seizes, helps, or works with hands.
Lifting: Raises or lowers miscellaneous paperwork.
Reaching: Extends hands and arms in any direction.
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position if required to perform various functions of the job.
Vision: Read computer and paperwork.
Talking: Communications by phone and in person.
Sitting: Sits at desk. Sits for long periods of time.
Climbing: Climb on and off earthmoving machines/engines.

Environmental