Operations Coordinator

Penske; San Antonio (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

Penske in San Antonio, TX seeks an Operations Coordinator to complete branch administrative processes, supporting efficiency, customer satisfaction and profitability. You will provide superior service to internal and external customers and assist the Branch Financial Manager with guidance and information to improve performance.

Responsibilities include overseeing accounts receivable processes, coordinating fleet licensing and permits, and performing process analytics to drive improvements while

Qualifications

• Responsibilities align with branch operations and analytics.

Responsibilities

• Oversight of accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, and take the initiative to resolve any issues to support customer service and branch profitability.
• Complete Fleet Service activities such as licensing, permitting, in/out service vehicles, research and process citations.
• Track and coordinate asset outside services and vendor support that is not maintenance related.
• Perform process analyses and reviews in areas such as billing, reports, credit memos, and licensing to drive improvements.

Job description

Position Summary

The Operations Coordinator will complete administrative processes of the branch (branches) that support operational efficiency, effectiveness, customer satisfaction and profitability. The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.

Key Responsibilities

Financial Operations

• Oversight of accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, and take the initiative to resolve any issues in a timely fashion. Establish and Control all related processes to support customer service and branch profitability.

Fleet Operations

• Complete Fleet Service activities such as licensing, permitting, in/out service vehicles, research and process citations.
• Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling and other outside vendor support that is not maintenance related.
• Partner with Fleet Services and establish a collaborative relationship of local / centralized functions to support licensing, permitting, citations and other fleet operations.

Process Analytics

• Perform process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
• Use systems or reports such as Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement.

Other Responsibilities

• Maintains District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.
• Projects and tasks as assigned by Branch Financial Manager and District Financial Manager.