Operations Coordinator

OTC Industrial; Newington (CT); On-site; USD 52,000 - 72,000; Full time

Job summary

OTC Industrial is seeking an Operations Coordinator to oversee site operations, drive safety, service, quality, and financial goals, and support budgeting and forecasting. You will coordinate Service, Sales, and Operations activities while monitoring quoting and invoicing metrics.

The role requires 2 years in industrial operations or service roles, knowledge of pump systems, and familiarity with quoting and shipping processes.

Qualifications

• High school diploma or GED is required; Associate’s degree in business is preferred.
• 2 years experience in the industrial industry with operations or service roles.
• Technical knowledge of pump systems and rotating machinery.
• Familiarity with quoting, ordering, shipping, and invoicing processes.
• Demonstrate a positive, proactive attitude coupled with a strong commitment to achieving high-quality results on the first attempt.
• Proven ability to nurture talent and lead performance-focused teams.
• Strong multitasking and organizational abilities and capacity to manage deadlines under pressure.
• A commitment to the concept of “doing it right the first time".
• Proficient with MS Office and ERP (CSD/SX a plus).

Responsibilities

• Oversee site operations to achieve safety, service, quality, and financial objectives.
• Support budgeting and operational forecasting for the business unit.
• Coordinate activities between Service, Sales, and Operations teams while monitoring quoting and invoicing metrics.
• Support the Service team as needed with shipping, receiving, service coordination, and facility management.
• Identify and resolve operational issues promptly, collaborating cross-functionally with other departments.
• Foster a collaborative team environment, promoting a performance-driven culture.
• Monitor and report on operational performance to Operations leaders.
• Responsible for inventory management including accuracy, counts, and audits.
• This position will offer direct backup support for various roles, as required.

Skills

Team leadership

Multitasking

Organizational skills

Education

High school diploma or GED

Associate’s degree in business

Tools

MS Office

ERP (CSD/SX a plus)

Job description

Ready to turn your skills into a career you love? At OTC, being an Operations Coordinator means more than providing support—it’s about growing, earning, and building your future. Whether you’re just starting out or bringing years of experience, if you’re hardworking and eager to learn, we want you on our team.

What You’ll Do:

• Oversee site operations to achieve safety, service, quality, and financial objectives.


• Support budgeting and operational forecasting for the business unit.


• Coordinate activities between Service, Sales, and Operations teams while monitoring quoting and invoicing metrics.


• Support the Service team as needed with shipping, receiving, service coordination, and facility management.


• Identify and resolve operational issues promptly, collaborating cross-functionally with other departments.


• Foster a collaborative team environment, promoting a performance-driven culture.


• Monitor and report on operational performance to Operations leaders.


• Responsible for inventory management including accuracy, counts, and audits.


• This position will offer direct backup support for various roles, as required.

What You’ll Need:

• High school diploma or GED required; Associate’s degree in business, preferred.


• 2 years experience in the industrial industry with operations or service roles


• Technical knowledge of pump systems and rotating machinery.


• Familiarity with quoting, ordering, shipping, and invoicing processes.


• Demonstrate a positive, proactive attitude coupled with a strong commitment to achieving high-quality results on the first attempt.


• Proven ability to nurture talent and lead performance-focused teams.


• Strong multitasking and organizational abilities and capacity to manage deadlines under pressure.


• A commitment to the concept of “doing it right the first time".


• Proficient with MS Office and ERP (CSD/SX a plus.