Operations Coordinator

Reworld Projects, LLC; Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Incentives & rewards

401k match

Paid time off

Parental leave

Disability benefits

Tuition reimbursement

Referral bonus

Job summary

Reworld Projects, LLC is seeking an Operations Coordinator to support the operations team and manage critical client-facing tasks. This role handles customer data, invoicing accuracy, and documentation, while coordinating with accounting and other departments to ensure seamless processes.

The position reports to the Operations Manager and requires excellent communication, organizational skills, and proficiency with MS Office. A strong team player in a fast-paced environment is essential.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Minimum of 2 years’ experience in office management and/or administrative role.

Responsibilities

• Client communications and supporting client requests.
• Within NetSuite, new customer setup, pricing updates, sales orders, and pricing maintenance.
• Store all reports and Excel spreadsheets on OneDrive and share access with internal customers.
• Includes reports related to Transportation & Environmental Compliance and other areas as needed.
• Communicate with Directors regarding customer service issues, credits, and invoicing discrepancies.
• Track daily volume and provide daily/weekly/monthly totals to the team.
• Enter Purchase Orders for invoices as needed and track related payments.
• Manage office supplies and daily expenditures; assist with onboarding and training files.

Skills

Communication

Multitasking

Problem-solving

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment. Our Business Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals. Our Value Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world. All that we’re missing is you.

About the role

The Operations Coordinator works side by side with the operations team and facilitates seamless and critical support functionality. In this key role, the coordinator reports directly to the manager of operations and interacts with our clients while working to support the needs of the various groups that manage and lead CES. This position performs the full cycle of customer service function, from accessing inbound customer data to ensuring the accuracy of the invoicing functions. They compile supporting documentation for accounting, invoice distribution, customer queries and collections. The position performs reception duties including fielding and directing inbound calls, receiving guests, managing internal and external mail distribution, filing, and providing administrative support.

Responsibilities

• Client communications and supporting client requests.
• Working within NetSuite, responsible for new customer set-up, MCF document requests, sales order entry, and maintaining pricing.
• Store all reports and excel spreadsheets on OneDrive and share access with internal customers.
• Includes reports related to Transportation Compliance, Environmental Compliance, Health & Safety and other support areas as needed.
• Communicate with the Director of Operations and others regarding customer service issues regarding request for credit or partial credit of invoices due to quoted rates, billing discrepancies, QA/QC, or errors of omission.
• Track daily volume(s) received and provide daily, weekly, and monthly totals to the team.
• Track and enter Purchase Orders as necessary for invoices received.
• Responsible for tracking and reporting credit card use related to the local Mohawk branch.
• Order supplies for the business unit, including but not limited to general office supplies, chemicals, materials, etc.
• Track and update all branch expenditures/costs daily.
• Track daily driver’s mileage/fuel for monthly reports to be submitted to Transportation.
• Ensure receipts are turned in daily with truck DVIRs.
• Notify Site Supervisor and/or Director of Operations, of any noted deficiency.
• Other duties include managing outgoing and incoming mail, filing, fax, ordering of supplies and providing administrative support to Director of Operations and Controller.
• Maintain employee training files.
• Assist with tracking any collections activities, as needed.

Requirements

• High school diploma or GED (General Education Degree). Associated degree preferred.
• Proficient in Microsoft Office, specifically Outlook, Word, and Excel.
• Minimum of 2 years’ experience in office management and/or administrative role.
• Excellent written and verbal communication skills.
• Experience creating spreadsheets and generating reports.
• Ability to multitask and prioritize.
• Self-starter with strong problem-solving skills.

What Reworld Offers You:

• Health Care Benefits - start first day of employment
• Wellness Program
• Incentives & Rewards
• 401k - match up to 7%
• Paid Time Off (Vacation & Holiday)
• Paid Parental Leave
• Short-Term & Long-Term Disability Benefits
• Tuition Reimbursement
• Employee Referral Bonus

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities. Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Pay Transparency

Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.

The pay range for the primary location of this position is: 16.97 - 22.60 USD per hour.

Reworld™ provides an industry-leading benefits package that supports the whole person—and their families—through a balanced approach to mental, physical, and financial wellbeing. Regular full-time employees based in the USA have access to comprehensive medical, prescription drugs, dental, and vision coverage, FSA, HSA, short- and long-term disability benefits. Our 401(k) plan is industry-leading, with an up to 7% company match. Additional benefits include Company-paid life and AD&D insurance, EAP, paid parental leave, and educational assistance. For more information regarding these offerings, please visit the Reworld Careers Benefit Page. Reworld™ reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time.

Reworld's DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affiantive Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/ or intellectual disabilities), veteran status or any other characteristic protected by law. Know Your Rights (Click to view poster) If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquiries, select ‘Careers’ in the Interest field, fill out all required fields including your message. In the message section, please note this is a ‘Job Application Accommodation Request’.

For more information: Visit https://www.reworldwaste.com/