Operations Coordinator

SmartRecruiters, Inc.; Miami, Northern (FL, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

401k Match

Disability insurance

Life Insurance

Job summary

Entertainment Benefits Group (EBG) seeks a Coordinator, Operations to assist the Manager with daily workflows and to optimize processes through audits and data-driven analyses. You will support multiple departments, identify inefficiencies, and implement improvements to enhance customer success while maintaining a high standard of service.

The role involves coordinating across teams, handling escalations, and contributing to a culture of continuous improvement.

Qualifications

• Must be detail-oriented and able to ensure accuracy in financial audits and reports.
• Strong communication skills across departments and with the public.
• Ability to multi-task and work effectively in a fast-paced environment.
• Team player with a proactive approach to problem solving.

Responsibilities

• Audit financial reports to identify risk areas and potential losses.
• Audit various systems to ensure quality service (Email, Chat, Voice Recording, Admin System).
• Communicate effectively within EBG and with partners and the public.
• Explain processes and issues to stakeholders and drive improvements.
• Engage with guests and employees professionally and support customer satisfaction.
• Diffuse escalations while supporting company goals and initiatives.
• Use data-based methods to diagnose organizational performance domains.
• Create practical improvement plans and measure results.
• Work a flexible schedule including weekends and holidays.

Skills

Attention to detail

Effective communication

Multi-tasking

Team player

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

• Compensation: USD 20 - USD 22.84 - hourly

Company Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance.

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups.

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country - serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace.

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, and Austin. We offer a hybrid work environment with a balance of collaboration and flexibility.

Job Description

The Coordinator, Operations will assist the Manager, Operations with daily functions and will problem-solve and make recommendations for improvements to workflows and processes through monitoring of all communication channels. Support other departments in identifying, verifying, analyzing and implementing process improvement. Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary roadblocks to customer success. Foster a culture of problem solving and process improvement throughout departments. Conduct daily audits on reports associated with the contact center operation.

Duties and Responsibilities

• Actively audit financial reports to protect EBG assets through identifying risk areas, potential losses to EBG, process weaknesses and operational issues. Indicate areas where risk or potential losses are found in order to generate a more complete picture of financial responsibility.
• Actively audit various systems and methods used in the department to ensure quality service is being delivered. Such systems or methods include, but not limited to: Email, Chat , Voice Recording Systems, EBG'S ADMIN System, and other systems, when applicable.
• Be able to communicate efficiently and effectively within EBG departments, EBG partners and with the general public. This includes, but not limited: to interactions in person, over the phone and through email communication.
• Effectively communicate process activities, issues and successes with all departments and encourage ongoing identification of issues, solutions and problem-solving solutions.
• Professionally engages and interacts with guests, employees and other departments presenting a friendly, approachable demeanor and a willingness to serve.
• Must be proficient in diffusing customer escalations while supporting the companies’ goals and initiatives.
• Responsible for enhancing the customer experience and building loyalty through participating in strategic plans to ensure customer satisfaction.
• Daily utilize data-based methods to help diagnose the organization from 5 key perspectives: customer, financial, team/culture, process and learning to identify key improvement areas.
• Taking improvement areas, creating practical and interlocked plans that identify and use the best improvement methods to solve problems, execute the plan, measure results, learn and effectively install the changes.
• Must be willing to work a flexible schedule, includingweekends and holidays.
• Performs other duties as assigned.

#LI-Hybrid

Qualifications

• Must be a confident, energetic team member who will function as a key player in the department and promote a positive work environment.
• Must have a keen eye for detail and understanding of company processes
• Must be self-directed when applicable
• Comprehensive knowledge of Microsoft applications, Word, Outlook, Excel, Teams.
• High energy, ability to remain focused on goals, working independently.
• Ability to communicate effectively both written and oral in a professional manner.
• Ability to multi-task, be a team player, and have strong organizational skills.

Additional Information

Entertainment Benefits Group offers outstanding employee benefits including:

• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Company Paid Basic Life and AD&D
• Additional Voluntary Benefits
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Reimbursement Program
• Annual Day of Giving
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cardsto full-time employees to experience and enjoy the savings marketplace!

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. All your information will be kept confidential according to EEO guidelines.