Operations Coordinator

B&H Worldwide; Los Angeles (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

B&H Worldwide seeks an Operations Coordinator to manage Import/Export shipments to provide exemplary customer service. This full-time role involves liaising with suppliers, managing documentation, and ensuring compliance with US Customs while promoting logistics efficiency. Successful candidates will be detail-oriented with a strong background in logistics.

Benefits

Competitive wages

401k with company match

Paid vacation and holidays

Opportunity for ongoing training

Free on-site parking

Qualifications

• Excellent customer service skills and attention to detail.
• Solid knowledge of Import/Export processes.
• Experience in US Customs law and procedures preferred.

Responsibilities

• Manage up to 800 shipments ensuring compliant customer experience.
• Coordinate pick-ups and deliveries with transport providers.
• Ensure Customs Entries are completed to a high standard.

Skills

Customer Service

Attention to Detail

Problem-Solving

Communication

Organizational Skills

Tools

Cargowise

Microsoft Suite

Job description

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The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry.

Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

Where to find more information about us: https://bhworldwide.com

The Opportunity

This is a key customer-facing role, with the Operations Coordinator being responsible for ensuring Import / Export shipments are managed and completed effectively, efficiently and compliantly from start to finish, delivering Best in Class service to our customers at all times.

Reports to: Station Manager

Working hours: Monday to Friday: 0800hrs to 1700hrs

Key Role Accountabilities:

Operations:

• Work within the Export & Import Operations team to complete shipments from start to finish, always ensuring excellent customer service.
• Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate the individual file.
• Delete any unnecessary emails to ensure efficiency and Best in Class service.
• Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.
• Liaise and negotiate with the suppliers to ensure their costs are being provided at the time of booking.
• Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities.
• Provide ‘collection/delivery notes’ and/or notification ‘in writing’ of all relevant collection/delivery instructions.
• Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard.
• Liaise with Warehouse and Transport Team for reliable distribution for imports/exports.
• Arrange direct drives as per customer requests.
• Arrange On Board Couriers when necessary.
• Ensure that any customer service failures, billing issues, other issues and/or errors are reported without delay to the Station Manager and Head of Operations US

Customer Specific Accountabilities:

• Manage up to 800 shipments, ensuring a proactive, efficient and compliant customer experience, including responding to and resolving queries and providing timely shipment updates.
• Complete AES filings accurately and timely.
• Coordinate pick-ups and deliveries with relevant transport providers.
• Plan and execute the routing of shipments.
• Create AWB from A-Z, managing the full AWB lifecycle.
• Manage customer-specific inboxes and other correspondence, managing a high volume of shipment requests and responding to customer emails and calls in a timely manner and to agreed B&H standards.
• Handle AOG (Aircraft on Ground), routine, and critical shipments with priority and care.
• Provide Inventory / Warehouse support as required, including but not limited to:
• Monitor the receipt, booking in and dispatch of all Cargo/Goods and record data in accordance with B&H procedures.
• Ensuring freight is screened in accordance with TSA compliance, is handled correctly and is located and identified as “Known Cargo”.
• Perform labelling, palletising, and freight preparation tasks as needed.

Profitability and Accounting

• Review and identify areas to maximise profitability by proactive file management.
• Ensure all billing is carried out within Company timeframes, monitoring and ensuring correct input of purchase costs into the system enabling accurate billing and profit reporting.

Your Experience:

• This role is underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound knowledge of Import / Export processes.
• Solid background in US Customs law and procedures.
• Experience of working with Cargowise and Dangerous Goods Compliant would be an advantage
• Sound knowledge of the Microsoft suite, including Word, Excel and PowerPoint.
• The ability to work proactively using own initiative.
• Strong communication skills, both written and verbal.
• Ability to build strong relationships.
• Problem-solving skills, with the ability to consider several possible options and decide on most appropriate method.
• Ability to work proactively using own initiative.
• Strong organisational skills with the ability to prioritise as well as focus on the detail
• Excellent process and planning skills.
• Strong commercial awareness, understands ithe mpact of actions

What We Offer:

• Competitive wages
• 401k with company match
• Paid vacation and holidays and an additional day for your birthday.
• Employee Assistance Programme.
• Free on-site parking.
• Opportunity to grow expertise through ongoing coaching, training and development.

B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Supply Chain, and Distribution

• Industries

  Airlines and Aviation, Aviation and Aerospace Component Manufacturing, and Transportation, Logistics, Supply Chain and Storage

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Inferred from the description for this job

Medical insurance

401(k)

Vision insurance

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