Operations Coordinator

ICAT Logistics Inc.; Detroit, Northern (MI, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Vision insurance

401(k) matching

Life insurance

Tuition reimbursement

Disability insurance

Flexible schedule

Flexible spending account

Employee assistance program

Health savings account

Travel reimbursement

Wellness reimbursement

Time off to volunteer

Job summary

ICAT Logistics Inc. is seeking an organized logistics coordinator in Detroit, MI to join a technology-focused, award-winning team. You will prioritize, schedule, and route US shipments while coordinating day-to-day activities and tracking progress to ensure on-time delivery.

The role emphasizes customer service, problem solving, and teamwork within a fast-paced environment, with competitive wages and bonus opportunities. A strong emphasis on accuracy and communication is required.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Excellent verbal and written communication with strong listening skills.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Able to build relationships with internal and external clients.
• Proactive problem solving and accountability in a fast-paced environment.

Responsibilities

• Prioritize, schedule, and route shipments for transportation throughout the US.
• Assist with day-to-day coordination, execution and tracking of domestic shipments.
• Enter shipments and quotes into the operating platform.
• Track and trace freight, provide ETAs and verify counts.
• Gather proofs of delivery and enter into the system.
• Gather and enter vendor costs into shipments.
• Prepare shipments for invoicing within ICAT policy.
• Review vendor billing discrepancies and variances.
• Prepare quotations and coordinate documentation between customers and vendors.
• Support ICAT CX initiative to deliver customer satisfaction and growth.

Skills

Communication

Organization

Prioritization

Microsoft Office

Relationship building

Problem solving

Multitasking

Learning and growth

Accountability

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

Description

• Do you have a passion for organization, project management and customer service while performing with a results-driven operations team?


• Do you want to be part of a technology-focused, three-time Crain's Coolest Company award-winning team that gets excited over complex problem-solving?


• Do you want to make competitive wages and earn bonuses?

If so, and see if this opportunity is one you'd like to pursue.

We offer:

• Health insurance


• Paid time off


• Dental insurance


• Vision insurance


• 401(k) matching


• Life insurance


• Tuition reimbursement


• Disability insurance


• Flexible schedule


• Flexible spending account


• Employee assistance program


• Health savings account


• Travel reimbursement


• Wellness reimbursement


• Time off to volunteer

Essential Duties and Responsibilities:

• Prioritize, schedule, and route shipments for transportation throughout the US.


• Assist with the day-to-day coordination, execution and tracking of domestic shipments


• Enter shipments and quotes into the operating platform


• Tracking and tracing freight; providing estimated times of arrival and verifying piece counts, entering accurate notes in the system


• Gathering proof of deliveries and entering in the operating system


• Gathering and entering vendor costs into shipments


• Prepare shipments for invoicing within time frame of ICAT policy


• Assisting to review vendor billing discrepancies (variances)


• Prepare quotations and coordinate documentation between customers and vendors


• Support the ICAT CX initiative by providing a high level of customer satisfaction and operational proficiency to meet growth and profitability goals as well as providing customers with WOW experiences


• Perform other emergent duties and projects requested in support of ICAT’s fast-paced environment

Requirements

• High school diploma or equivalent; some college preferred


• Able to foster accountability and commitment to achieve department goals


• Desire and drive to learn and grow


• Outstanding communication skills – Excellent verbal and written with an emphasis on listening


• Extremely well organized, with the ability to handle multiple tasks simultaneously


• Able to plan and effectively set priorities for implementation


• Advanced skills with Microsoft office products


• Ability to work in a response-oriented industry


• Ability to build relationships with internal and external clients


• Ability to anticipate and analyze problems, document issues and recommend solutions


• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization


• Ability to deal with a fast-paced entrepreneurial environment

Personal Characteristics:

• Possess a strong work ethic with a persistence in pursuit of objectives


• Understands and responds to situations that require a sense of urgency


• Consistent in follow-up and follow-through


• Credible with a high level of personal integrity


• Loyal and dedicated to the success of colleagues and team members


• Optimistic outlook toward all activities, able to transmit this optimism to others


• Will naturally adopt ICAT’s core values and seamlessly assimilate into ICAT’s culture