Associate Operations Specialist

ICF Olson; Columbia (SC); On-site; USD 55,000 - 94,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Donation matching

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Job summary

ICF Olson is seeking an Associate Operations Specialist to support the energy efficiency program team in Columbia, SC. You will help evaluate, implement, and verify utility-sponsored projects and share best practices across departments.

The role emphasizes cross-functional collaboration with IT, Reporting, Marketing, and Customer Care teams, plus opportunities to identify trends and drive improvements. A background check is required.

Qualifications

• Bachelor’s degree in a relevant field plus 1 year of work experience, or an Associate degree with 3+ years of work experience.
• Must successfully pass a background check.

Responsibilities

• Support evaluation, implementation, and verification of energy efficiency projects.
• Develop and share best practices across the team and organization.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Analyze trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project applications for program policy compliance.
• Assign applications for further processing and review.
• Assist with customer and contractor inquiries.
• Coordinate quality control follow-up on inspections and surveys.

Skills

Analytical thinking

Process improvement

Cross-functional collaboration

Communication

Education

Bachelor’s degree in a relevant field

Associate degree with 3+ years of experience

Job description

Title: Associate Operations Specialist

Location: Candidates based in or near Columbia, South Carolina are highly preferred.

Ready to make a difference? To support our growth, we are seeking candidates with an interest in utility energy efficiency programs and knowledge of energy-efficient technologies associated with commercial building systems. As an Associate Operations Specialist, you will play a crucial role in supporting the efficient and effective management of energy and environmental programs and projects. You will be responsible for identifying opportunities for process improvements, sharing best practices, collaborating with cross-functional teams, and conducting thorough analyses of program operations.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Develop and share best practices across the team and organization.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Assign project applications for further processing and review per program policies and procedures.
• Assist with customer and contractor inquiries.
• Coordinate quality control follow-up on project inspections and customer surveys as appropriate.

What we need you to have (minimum qualifications):

• Bachelor’s degree in a relevant field + 1 years of work experience or Associates degree with 3+ years of work experience.
• Must successfully pass a background check.

Compensation:

Although the posted range below is broader, this position is anticipated to offer a base salary in the $60,000 to $67,000 range. Actual compensation may vary based on the candidate’s location, experience, and other relevant factors.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $55,400.00 - $94,180.00 S Carolina Remote Office (SC99)

S Carolina Remote Office (SC99) Need help? We're here: [e-mail]

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

About ICF

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.