Operations Coordinator

L'Auberge Del Mar; California; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401K Plan with Employer Match

Onsite Complimentary Parking

Free Meals in EDR

Team Member/Family/Friend hotel and餐餐/

Job summary

L’Auberge Del Mar in Del Mar, CA seeks an Operations Coordinator who will partner with Housekeeping and Engineering to deliver seamless guest experiences. The role requires exceptional customer service and problem-solving skills in a luxury hotel setting.

Responsibilities include processing invoices, championing the Alice guest request system, coordinating projects, logging requests, and supporting the reservations team.

Qualifications

• Refined verbal and written communication skills.
• Fluency in both English and Spanish is required.
• Ability to stand and walk for extended periods across the property.
• Ability to lift up to 25 pounds occasionally.
• Comfort working across Housekeeping and Engineering teams.

Responsibilities

• Process invoices for Housekeeping and Engineering
• Champion Alice system, our guest request program
• Coordinate projects
• Log and follow up on guest requests
• Support reservations team

Skills

Customer service

Bilingual EN/ES

Communication

Team coordination

Job description

About Us:

Located in the heart of Del Mar, L’Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California’s most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool are just a few reasons why you would be proud to work here!

The Job:

As the Operations Coordinator, you will work closely with the Housekeeping and Engineering departments of the hotel. The Operations Coordinator must be a highly motivated individual who is eager and ready to accept additional responsibilities when needed. This person should demonstrate exceptional customer service and problem-solving skills.

Responsibilities include, but not limited to:

• Process invoices for Housekeeping and Engineering
• Champion Alice system, our guest request program
• Coordinate projects
• Log and follow up on guest requests
• Support reservations team

You:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and multi-tasking. This role requires skills such as patience, empathy, efficiency and a desire to work in, and provide, a clean environment.

Requirements

• Refined verbal and written communication skills
• Fluency in both English and Spanish is required
• Ability to stand and walk for extended periods of time throughout the property, including back-of-house and outdoor areas
• Ability to lift and carry up to 25 pounds occasionally
• Ability to bend, kneel, reach, push, and pull as needed to support operational tasks
• Ability to climb stairs and access various levels of the property
• Ability to sit at a desk and work on a computer for extended periods of time
• Manual dexterity to operate office equipment, computers, and handheld devices
• Ability to visually review documents, computer screens, and work orders with attention to detail
• Ability to respond quickly to operational needs in a fast-paced environment
• Ability to work in various environmental conditions, including indoor and outdoor settings
• Ability to tolerate moderate noise levels typical of hotel operation

Our Culture:

The Noble House Hotels & Resorts philosophy emphasizes “location, distinction and soul.” Our properties are not a “one-size fits all”. And neither are our team members. What makes L’Auberge Del Mar so special lies within our Team. We are a group of individuals that share a passion for hospitality. People who best fit are sharp, trustworthy team players. We let our personalities shine and we enjoy having fun!

The Offer:

Our Team Members are our most important asset and that’s reflected in our benefits. L’Auberge Del Mar is proud to offer a variety of benefits to support team members and their families including:

• 401K Plan with Employer Match
• Onsite Complimentary Parking
• Free Meals in EDR
• Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts
• Career growth opportunities and recognition programs

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.