Operations Control Specialist

Rural Metro Fire Department; O’Fallon, Northern (MO, KY); On-site; USD 62,000 - 69,000; Full time

Job summary

Global Medical Response (GMR) is seeking an Operations Control Specialist in O'Fallon, MO. You will provide real-time operational control and guidance to pilots under FAR and company policy, supporting air ambulance missions with risk analysis, weather monitoring, and mutual crew management.

Role requires FAA knowledge, data-savvy skills, and the ability to train others; the position centers on safety, compliance, and efficient flight operations within a dynamic EMS network.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• FAA required initial and annual recurrent examination (training provided).
• Experience in Part 135 helicopter EMS industry desired.

Responsibilities

• Provides Operational assistance and Operational Control.
• Monitors weather information and informs pilots.
• Advices pilots of operational windows for transports.
• Mutual management of air ambulance crews with Central Communications Center.
• Performs risk analysis across service area for bases.

Skills

Excel dashboards

SQL data sourcing

Star Schema data modeling

SQL Server (TSQL)

SSRS reporting

Databricks

AI tools usage

Data aggregation & normalization

Analytical thinking

Education

High school diploma or equivalent

Bachelor’s Degree preferred

Tools

Microsoft SQL (SSMS)

Microsoft SQL (SSRS)

Databricks Platform

Job description

Operations Control Specialist

Hourly Compensation: $30/hr - $33/hr DOE

Location: O'Fallon, MO

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

Overview/Position Summary:

The Operations Control Specialists exercise operational control authority and provide operational guidance, in accordance with 14CFR135.619 and the company GOM, to pilots on day-to-day operations, to include regulatory compliance issues, pertaining to Company Policy & Procedures and Federal Aviation Regulations (FAR). This individual also assists the Central Communications Center, Maintenance Control, and Field Resources in providing mutual management of air ambulance crews performing the Company mission. Our Operations Control Specialists have extreme attention to detail to provide risk analysis assessment across the service area through evaluation of pilot capabilities, weather trending, and type of flight. Provides real-time, in-house, mutual management of Company air ambulance crews in conjunction with the on-duty Central Communications Center

Essential Duties

• Provides Operational assistance and Operational Control
• Monitors, evaluates, and reports upon requests of pertinent weather information from in-house weather advisory service to Company pilots.
• Advices Company pilots of operational windows in support of air ambulance transports.
• Provides real-time, in-house, mutual management of Company air ambulance crews in conjunction with the on-duty Central Communications Center.
• Provides risk analysis assessment across the service area for Bases through evaluation of pilot capabilities, weather trending, and type of flight.
• Will exercise operational control pursuant to OPSSPECS A008, and using Aviation Crew Resource Management escalation, will decline, cancel or abort all flights that appear to be unsafe or gives cause for concern.
• Prepares operational reports as directed by the Director of Flight Operations and Operations Control Center Manager.
• Works with the Director of Flight Operations and Operations Control Center Manager.
• Works with the Director of Flight Operations, Director of Communications and the Operations Control Center Manager to develop, test, and revise as needed the Company EAP/PAIP.
• Conducts classroom training in accordance with 14CFR135.619, and relevant subjects as outlined by the Company manuals for new-hire and recurrent pilot training classes, and Communications Specialists training classes.

Qualifications/Additional Skills:

• Ability to design and implement discussion-ready, Excel-based dashboards.
• Intermediate level of knowledge and experience with sourcing datasets from SQL and a general understanding of data structures and relational schemas.
• Basic understanding of Star Schema data model design as it relates to data warehouse and relational database interactions.
• Microsoft SQL (SSMS) - Adept knowledge in writing basic to complex T-SQL queries, stored procedures, and views to retrieve data from relational databases or a data warehouse.
• Microsoft SQL (SSRS) – Familiarity with MS Visual Studio and knowledge of SSRS package creation, file generation and transmission, and addition of error handlers to assist with troubleshooting.
• Databricks – Entry level knowledge of the Databricks Platform/Lakehouse and its integration with Microsoft SQL to facilitate data transfer and data warehousing, and data management.
• AI Tools – Entry level knowledge of appropriate, ethical, and responsible usage of AI Tools such as MS Copilot and the like to solve everyday business problems.
• Experience in data aggregation, normalization, and data modeling from multiple sources.
• Strong quantitative/analytical skills; strong innovation, problem solving, and conceptual thinking abilities.
• Ability to solve ambiguous problems and suggest practical ways to solve them.
• A working knowledge of the healthcare industry, insurance billing and third-party reimbursement is strongly preferred.

Minimum Requirements:

• High school diploma or equivalent; Bachelor's Degree preferred
• Must satisfactorily complete a FAA required initial and annual recurrent knowledge and practical examination (training provided) Skills
• Experience in Part 135 helicopter EMS industry desired
• Meteorologist background desired
• Pilot background desired
• Familiar with Federal Aviation Regulations (FAR's)
• Critical Thinking at an Operational level Experience
• Demonstrated managerial or supervisory experience in related field

The application window for this position is anticipated to close on 8/31/26.

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.