Operations Control Specialist

Global Medical Response; O’Fallon (MO); Hybrid; USD 41,000 - 45,000; Full time

Job summary

Global Medical Response (GMR) is seeking an Operations Control Specialist in O'Fallon, MO. You will provide operational control, real-time guidance to pilots, and risk analysis for air ambulance missions within regulatory standards.

The role requires attention to detail, knowledge of FARs, and the ability to coordinate with the Central Communications Center and Flight Operations leadership. Compensation is hourly in the $30–$33 range with DOE.

Qualifications

• FAA required initial and annual recurrent knowledge and practical examination (training provided)
• Experience in Part 135 helicopter EMS industry desired
• Familiar with Federal Aviation Regulations (FARs)

Responsibilities

• Provides Operational assistance and Operational Control
• Monitors, evaluates, and reports weather information to pilots
• Advises pilots of operational windows for air ambulance transports
• Mutual management of air ambulance crews with Central Communications Center
• Performs risk analysis across the service area from weather and flight data
• Declines, cancels or aborts flights that are unsafe per OPSSPECS A008
• Prepares operational reports as directed by leadership
• Collaborates with Flight Operations and Communications Directors
• Drives development and testing of Company EAP/PAIP and training materials

Skills

Operational decision making

Weather information analysis

Regulatory compliance (FARs)

Crew management experience

Education

High school diploma or equivalent

Bachelor’s Degree preferred

Job description

Operations Control Specialist

Hourly Compensation: $30/hr - $33/hr DOE

Location: O'Fallon, MO

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

Overview/Position Summary:

The Operations Control Specialists exercise operational control authority and provide operational guidance, in accordance with 14CFR135.619 and the company GOM, to pilots on day-to-day operations, to include regulatory compliance issues, pertaining to Company Policy & Procedures and Federal Aviation Regulations (FAR). This individual also assists the Central Communications Center, Maintenance Control, and Field Resources in providing mutual management of air ambulance crews performing the Company mission. Our Operations Control Specialists have extreme attention to detail to provide risk analysis assessment across the service area through evaluation of pilot capabilities, weather trending, and type of flight. Provides real-time, in-house, mutual management of Company air ambulance crews in conjunction with the on-duty Central Communications Center

Essential Duties

• Provides Operational assistance and Operational Control
• Monitors, evaluates, and reports upon requests of pertinent weather information from in-house weather advisory service to Company pilots.
• Advises Company pilots of operational windows in support of air ambulance transports.
• Provides real-time, in-house, mutual management of Company air ambulance crews in conjunction with the on-duty Central Communications Center.
• Provides risk analysis assessment across the service area for Bases through evaluation of pilot capabilities, weather trending, and type of flight.
• Will exercise operational control pursuant to OPSSPECS A008, and using Aviation Crew Resource Management escalation, will decline, cancel or abort all flights that appear to be unsafe or gives cause for concern.
• Prepares operational reports as directed by the Director of Flight Operations and Operations Control Center Manager.
• Works with the Director of Flight Operations and Operations Control Center Manager.
• Works with the Director of Flight Operations, Director of Communications and the Operations Control Center Manager to develop, test, and revise as needed the Company EAP/PAIP.
• Conducts classroom training in accordance with 14CFR135.619, and relevant subjects as outlined by the Company manuals for new-hire and recurrent pilot training classes, and Communications Specialists training classes.

Minimum Requirements:

• High school diploma or equivalent; Bachelor's Degree preferred
• Must satisfactorily complete a FAA required initial and annual recurrent knowledge and practical examination (training provided) Skills
• Experience in Part 135 helicopter EMS industry desired
• Meteorologist background desired
• Pilot background desired
• Familiar with Federal Aviation Regulations (FAR's)
• Critical Thinking at an Operational level Experience
• Demonstrated managerial or supervisory experience in related field

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.