Operations Consultant - Enterprise Correspondence Operations

Bank of America; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a data mapping and business analysis professional to support the Enterprise Correspondence (ECO) – Letter Setup & Implementation (LS&I) team. You will advise on design, development, and implementation of complex products and services, working with front line units and technology partners to govern content change management for client communications.

Responsibilities include leading mapping documentation, coordinating with multiple teams, and guiding transition from

Qualifications

• 3 to 5 years of experience in data mapping, business analysis, or requirements management.
• Strong analytical, problem‑solving, and stakeholder management skills.
• 3 to 5 years experience leading large‑scale initiatives across multiple business and technology teams with competing timelines.
• Excellent communication and influence skills with the ability to drive decisions and outcomes.
• Ability to multi‑task, work within short deadlines and perform well under pressure.
• Outstanding interpersonal skills and ability to solicit input from others.
• Ability to work independently as well as part of a virtual team.
• Identify, solve, or elevate issues to ensure timelines are met.
• Proficient in Microsoft Office Applications (Word, Excel, Outlook).
• Jira and Agile methodology

Responsibilities

• Advise on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
• Advise on projects and directs activities of a team related to special initiatives.
• Advise as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function.
• Consult on present state, develop alternative future-state approaches, and facilitate implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control.
• Identify mapping discrepancies, risks, dependencies, and impacts, driving resolution with business and technology partners.
• Lead the development, maintenance, and governance of data mapping documentation, including target codes, MPIDs, variables, and correspondence requirements.
• Partner with Development, Testing, Operations, Provisioning, and Client Engagement teams to ensure accurate and timely delivery of correspondence solutions.
• Support MessagePoint & Exstream provisioning requirements and validate final configurations align with approved business requirements.
• Participate in project planning, intake reviews, release readiness activities, and issue resolution efforts across correspondence programs.
• Drive continuous improvement opportunities to enhance data quality, operational efficiency, and governance practices.

Skills

Analytical thinking

Problem solving

Stakeholder management

Communication

Influence

Multitasking

Deadline management

Interpersonal skills

Independent work

Issue resolution

Microsoft Office

Jira

Agile

Tools

Jira

MessagePoint

Exstream

C3/PAS

SWFT

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Line of Business Job Description & Responsibilities

The Enterprise Correspondence (ECO) – Letter Setup & Implementation (LS&I) team manages letter content for new & existing clients in print and digital channels. LS&I partners with front line units (FLUs) and support areas to align strategic priorities and develop solutions to create, publish, and govern content change management needs. LS&I delivers for Consumer & Small Business Card, Deposits, Mortgage & Vehicle Servicing, and other product & servicing organizations.

Schedule: Monday - Friday | 8:00am - 5:00pm

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present‑state, develops alternative future‑state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects
• Analyze business and correspondence requirements and translate them into data mapping specifications.
• Lead the development, maintenance, and governance of data mapping documentation, including target codes, MPIDs, variables, and correspondence requirements.
• Identify mapping discrepancies, risks, dependencies, and impacts, driving resolution with business and technology partners.
• Manage mapping activities throughout the project lifecycle, including requirements, peer review, approvals, development handoff, provisioning, and implementation readiness.
• Partner with Development, Testing, Operations, Provisioning, and Client Engagement teams to ensure accurate and timely delivery of correspondence solutions.
• Support MessagePoint & Exstream provisioning requirements and validate final configurations align with approved business requirements.
• Participate in project planning, intake reviews, release readiness activities, and issue resolution efforts across correspondence programs.
• Drive continuous improvement opportunities to enhance data quality, operational efficiency, and governance practices.

Required Qualifications

• 3 to 5 years of experience in data mapping, business analysis, or requirements management.
• Strong analytical, problem‑solving, and stakeholder management skills.
• 3 to 5 years experience leading large‑scale initiatives across multiple business and technology teams with competing timelines.
• Excellent communication and influence skills with the ability to drive decisions and outcomes.
• Ability to multi‑task, work within short deadlines and perform well under pressure.
• Outstanding interpersonal skills and ability to solicit input from others.
• Ability to work independently as well as part of a virtual team.
• Effectively communicate project requirements, expectations, and status to leaders at all levels.
• Identify, solve, or elevate issues in order to ensure timelines are met.
• Confidence and experience leading calls, meetings, and strategy sessions with medium sized audiences.
• Proficient in Microsoft Office Applications (Word, Excel, Outlook).
• Issue management ability to identify, diagnose and resolve production issues in collaboration with partners.

Desired Qualifications

• Ability to influence stakeholders at various levels of leadership
• Jira and Agile methodology
• Experience utilizing enterprise systems including Messagepoint, C3/PAS, and SWFT
• 5+ years of project management or operational management skills or related experience
• Operational process or process design experience

Skills

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift: 1st shift (United States of America) Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

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Opportunity and Inclusion

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Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑fasced approach for flexibility depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!