Operations Consultant

Bank of America; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a detail‑oriented operations professional to resolve complex issues and drive the design, development, and implementation of products, systems, and services within a single site or small business unit. You will leverage discretionary judgment to guide project management and implementation.

In this role, you will advise on projects, lead teams on special initiatives, and coordinate across units to ensure effective program delivery, with a focus on risk management,

Qualifications

• Minimum qualifications include strong Microsoft Excel skills (pivot tables, macros) and experience with asset-based lending.
• Ability to advise on design, development, and implementation of products and services in an operations environment.

Responsibilities

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
• Advises on projects and directs activities of a team related to special initiatives.
• Advises as a technical expert in assigned area, understanding the business unit's operations processes and implications on other groups.
• Consults on present-state, develops future-state approaches, and facilitates implementations.
• Identifies and recommends responsibilities and accountabilities for key programs/projects.

Skills

Customer focus

Problem solving

Risk management

Adaptability

Attention to detail

Collaboration

Critical thinking

Issue management

Analytical thinking

Decision making

Oral communications

Presentation skills

Education

High School/ GED or equivalent

Tools

Asset-based lending

Collateral analysis

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

LOB Description

Responsible for the fulfillment, servicing and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients as well as leasing and trade products.

Responsibilities

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects

Minimum Qualifications

• Highly proficient using Microsoft Excel, i.e.. Pivot tables, macros ect.
• Proficient with asset-based lending and collateral analysis

Skills

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

Desired Skills

• Proficient experience with Data Watch Monarch

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40