Operations Client Service, VP

State Street; Quincy (MA); On-site; USD 110,000 - 188,750; Full time

Job summary

State Street is seeking an Operations Client Service Vice President to manage a global team supporting custody client relationships. The role requires ownership of initiatives, detailed execution, and the ability to drive superior service.

You will partner with client operations and internal teams to deliver efficient custody services and lead several high-visibility onboarding launches. The ideal candidate has strong leadership, relationship-building, and analytical skills, with 5–7 years of

Qualifications

• Proven ability to manage multiple client-focused initiatives and teams.
• Strong analytical and problem-solving skills with attention to detail.
• Experience leading cross-functional teams and improving processes.

Responsibilities

• Proactively developing and maintaining external relationships with clients and internal stakeholders.
• Understanding client strategies and delivering business solutions to meet needs.
• Leading internal and client-facing interactions to drive solutions and efficiency gains.
• Overseeing department objectives and implementing process improvements.
• Solving complex, multi-discipline business and relationship queries for client management.

Skills

Leadership

Client relationships

Operations management

Project leadership

Analytical thinking

Team coordination

Education

Bachelor's degree or equivalent

Job description

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Who we are looking for

We are looking for an individual with a proven track record that can manage a team of client service professionals supporting a number of global custody only client relationships. The ideal candidate will be a well-organized, detailed execution-oriented, analytical individual with the ability to take ownership of initiatives and challenges. Candidates must demonstrate the ability to simultaneously handle multiple assignments and pressure while working efficiently to meet client deliverables. They will partner with the client's investment operations team and State Street internal colleagues to drive a superior service experience in custody operations. They will oversee several operational support teams (globally) of varying focus with primary emphasis on custody. The role requires understanding of services and platforms to manage extensive customer and internal interaction across various business units that support these custody functions. The VP will also act as project lead on a number of high client visibility fund onboarding launches and new product offering initiatives with varying degrees of size and complexity.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSSG's tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Operations Client Service Vice President you will

• Proactively developing and maintaining external relationships with client and key internal stakeholders.
• Developing understanding of client's strategies and seeks business solutions to meet their needs.
• Leading internal and client facing interactions to drive solutions, partnerships and efficiency gains
• Leads the development of department objectives and oversees implementation of process improvements
• Ability to solve complex/multi-discipline business and relationship queries and support of a variety of client business management responsibilities
• Oversight of team tasks and client deliverables with attention to detail, ownership and accountability
• Collaborating across multiple internal teams for answers or solutions while representing all as one State Street
• Maintaining positive and professional interactions with the client to continue building trust and confidence in the team
• Ensuring control checks are executed and KPIs are met across all teams under supervision where applicable
• Maintain governing documents such as Service Level Agreements, Client Review Packages, and Fund Onboarding/Market Opening Business Process Reviews

What we value

These skills will help you succeed in this role

• Strong critical thinking, problem solving, and decision making skills
• Ability to multi task and drive collaboration across virtual teams to meet client deliverables.
• Build trust and confidence by steadfastly pushing self and team to meet/exceed client expectations
• Ability to anticipate challenges and opportunities
• Proven leadership and teamwork skills with experience of influencing others in order to move toward a common goal
• Exceptional interpersonal & communication skills

Education & Preferred Qualifications

• Bachelor's degree or equivalent industry recognized qualification
• Must have a minimum of 5-7 years of related experience

Salary Range:

$110,000 - $188,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.