Operations Client Service, AVP

STATE STREET CORPORATION; Quincy (MA); On-site; USD 80,000 - 140,000; Full time

Job summary

State Street Corporation in the United States is seeking a Client Service Lead in the US Asset Owners division. You will be the day-to-day relationship lead for multiple clients, managing activities and resolving inquiries promptly.

You'll liaise with COEs and Shared Service teams to ensure SLA compliance, participate in governance and KPI reviews, and prepare materials for leadership and client meetings. A Bachelor's degree and 5+ years in financial services are required.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of related experience, preferably in financial services.
• Strong communication and organizational skills.
• Consultative mindset.
• Ability to collaborate across organizations and levels.
• High responsiveness.
• Ability to adapt to change and multitask.

Responsibilities

• Serve as the day-to-day relationship lead for multiple clients.
• Ensure client inquiries are addressed and resolved in a timely manner.
• Liaise with COEs, Shared Service teams, and other business units to resolve service and operational issues.
• Facilitate communication across service partners and clients.
• Work with shared services, outsource partners, and business units to ensure SLA compliance.
• Participate in projects, governance, oversight activities, committees, and KPI reviews.
• Keep senior management informed of service issues and business opportunities.
• Compile client documentation, organize meetings, and prepare presentation materials.
• Act as liaison between clients and internal departments for successful implementations.

Skills

Communication

Organizational skills

Consultative mindset

Strategic thinking

Analytical thinking

Responsiveness

Cross-functional collaboration

Self-motivation

Adaptability

Multitasking

Education

Bachelor's degree

Job description

Who we are looking forThis is a Client Service Lead role in the US Asset Owners division. The candidate will be the point of contact for multiple client relationships, manage client activities and resolve client inquiries in a timely manner. The Client Service Lead will be responsible for building and maintaining strong relationships with both external clients and internal service partners, and monitor and oversee the performance of business unit shared service teams and global COEs as it relates to overall service delivery.Assistant Vice President ResponsibilitiesServe as the day-to-day relationship lead for multiple clients.Ensure client inquiries are addressed and resolved in a timely manner.Liaise with COEs, Shared Service teams, and other business units to resolve service and operational issues.Facilitate communication across service partners and clients.Work with shared services, outsource partners, and business units to ensure SLA compliance.Participate in projects, governance, oversight activities, committees, and KPI reviews.Keep senior management informed of service issues and business opportunities.Compile client documentation, organize meetings, and prepare presentation materials.Act as liaison between clients and internal departments for successful implementations.Skills / QualificationsStrong communication and organizational skills.Consultative mindset.Strategic and analytical thinking.High responsiveness.Ability to collaborate across organizations and levels.Self-motivated with strong work ethic.Ability to adapt to change and multitask.Bachelor's degree required.Minimum 5 years of related experience, preferably in financial services.Salary Range:$80,000 - $140,000 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.For a full overview, visit https://hrportal.ehr.com/statestreet/Home .About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO StatementJob Application Disclosure:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.