Operations Care Center Manager

Gateway-Services-Inc; Clearwater (FL); On-site; USD 70,000 - 75,000; Full time

Job summary

Gateway-Services-Inc is seeking an Operations Care Center Manager in Clearwater, FL to lead day-to-day operations and drive productivity, quality, and customer service excellence. This role reports to the Regional Manager and oversees labor, inventory, safety, and process improvements.

The ideal candidate will have 3–5 years of supervisory experience, strong leadership, and the ability to manage P&L and annual budgets.

Qualifications

• High School diploma or equivalent required.
• Post-secondary degree or diploma preferred.
• Three to five years supervisory experience in an industrial or service environment.
• Certified in Pet Cremation (CPCOP).

Responsibilities

• Own day-to-day operations at the Care Center.
• Ensure compliance and environmental initiatives are followed.
• Maintain safety and compliance of the Care Center.
• Lead and develop the team of technicians.
• Manage payroll and budgets with biweekly accuracy.
• Coordinate with Finance, Regional Manager and COO on budgets.
• Utilize KPIs to drive performance and route optimization.
• Oversee inventory, shipping, and deliveries.
• Build relationships with clients and stakeholders.
• Support HR in hiring and training.

Skills

Leadership

People management

Independent work

Communication

Organizational skills

Attention to detail

Integrity

Education

High School diploma or equivalent

Post-secondary degree preferred

5 years supervisory experience

CPCOP certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Care Center Manager

Full Time Salary Management Clearwater, FL, CLEARWATER, FL, US

Salary Range: $70,000.00 To $75,000.00 Annually

Job Overview

The Operations Care Center Manager, reporting into the Regional Manager, is responsible for day-to-day decision‑making and team leadership pertaining to all aspects of operations. The Care Center Manager will also oversee the deployment of corporate strategic plans within the site’s operations and the effective and efficient operation of processes in support of the organization’s targets for productivity, quality, customer service excellence, revenue, Team Member engagement and profitability growth.

Duties & Responsibilities

• Ownership over all day‑to‑day operations at the Care Center.
• Ensure that all compliance and environmental initiatives and procedures are implemented and managed appropriately at the Care Center
• Ensure all activities are performed safely and that the Care Center is maintained in a compliant state.
• “Think and act like an owner” – demonstrate a strong business acumen when dealing with team members, suppliers, and customers.
• Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis.
• Collaborate with corporate Finance Department, Regional Manager, Managing Director and COO on annual budget development.
• Utilize Key Performance Indicators (KPIs) to set objectives and drive Care Center performance.
• Analyze daily and weekly demand signals (intake) and manage on‑time fulfilment of orders.
• Coordinate laborrequirements against demand (short-term and medium‑term).
• Coordinate tools, operating supplies, packaging materials and products required to fulfill demand.
• Manage completion of orders from intake to delivery to ensure on‑time delivery of orders.
• Maintain dashboards in PeT (our central order tracking and fulfillment software).
• Resolve order exceptions as they arise; work with client care, clinics and other departments to drive resolution.
• Monitor pending deliveries and expedite past‑due deliveries.
• Maintain and optimize routes for pick‑up and delivery efficiency.
• Manage inventory levels of product and supplies and coordinate re‑ordering as required.
• Ensure that all Health and Safety and Human Resource initiatives and procedures are implemented and managed appropriately at the Care Center
• Work in conjunction with HR to hire, train and manage a team of technicians, ensuring they are engaged and equipped with the skills they need to perform their jobs successfully.
• Verify timecards to ensure accurate biweekly payroll; manage team member expenses.
• Coordinate and/or conduct training for all new and existing team members, including New Hire training, PeT specific training.
• Develop and maintain strong relationships with pet owners, veterinarians, and other stakeholders
• Monitor inventory levels and ensure that supplies and equipment are in good working order
• Ensure that the facility is ‘Tour-Ready’ by always keeping the location clean and well‑maintained, and that safety measures are in place to protect team members and visitors.
• Ensure equipment preventative maintenance schedules are adhered to.
• Participate in routine audits and continuous improvement activities.
• Ensure that all Operational Excellence initiatives and procedures are implemented and managed appropriately at the Care Center
• Model and reinforce Gateway’s operational standards by deploying policies, standards, and procedures.
• Audit the Care Center to identify and close gaps versus Gateway’s standards.
• Be able to perform all operations and customer service duties including, but not limited to loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative.
• Manage all local customer relations and interactions (intake, viewing and visitations, emergency pick‑ups etc.).
• Confidently address any, and all, client concerns (with or without support from other functional areas).
• Engage with Sales team on local clinic retention and adoption initiatives or other clinic‑facing sales activities.
• Perform other duties as required.

Education, Training & Qualifications

• High School diploma or equivalent.
• Post‑secondary degree or diploma attainment is preferred.
• Three to five years previous supervisory experience in an industrial or service environment with proven leadership abilities.
• Certified in Pet Cremation (CPCOP)

Skills & Abilities

• Demonstrated leadership skills, with a strong focus on operations and business processes.
• Excellent people management skills, with a track record of motivating and empowering team members
• Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets.
• Excellent communication and interpersonal skills, with the ability to build lasting relationships with clients and other stakeholders.
• Strong organizational and planning skills, with the ability to prioritize tasks and manage conflicting demands.
• Attention to detail and accuracy, with a focus on maintaining high standards of quality and safety.
• Demonstrated ability to identify key issues and propose practical solutions.
• High level of integrity and worth ethic.
• Strong attention to detail.

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion.
• Occasionally lifting/moving 100+ lbs.
• Regular exposure to high noise environments.
• Regular exposure to high heat environments.
• Overtime and weekend work may be available during busier times.