Central Care Senior Supervisor

Service Corporation International; San Jose (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

Life Insurance

Disability Insurance

401(k)

Job summary

Service Corporation International seeks an experienced supervisor to oversee the Personal Care Center (PCC) operations and the PCC team. You will direct daily schedules, ensure policy compliance, and optimize service for client families while managing resources and costs.

They require five years in funeral/home care or decedent care preparation, state licensing, and strong leadership with excellence in safety and training. The role involves both indoor and outdoor work and occasional travel.

Qualifications

• Five (5) years of funeral home, care center and/or decedent care preparation.
• State-specific diploma or accreditations required.
• Holds and maintains any State-specific licensing/certifications.
• Valid State Driver’s License.

Responsibilities

• Oversees Personal Care Center operations and staff to optimize client family satisfaction and resource use.
• Directs daily schedules and prioritizes work to meet commitments for funeral homes, cemeteries, crematories, and external customers.
• Ensures compliance with policies, procedures, OSHA and safety/environmental guidelines.
• Trains PCC staff on policies and standards and maintains a safe working environment.

Skills

Supervisory experience

Planning & scheduling

Communication

Problem solving

Teamwork

MS Office

Compassion & integrity

Education

State diploma or accreditation

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Oversees the entire Personal Care Center operation and team members. The Supervisor is responsible for planning and directing the activities of the Personal Care Center associates and resources to optimize client family satisfaction, resource utilization and cost containment within given limits.

JOB RESPONSIBILITIES

Supervising Personal Care Center

• Ensures all policies and procedures are closely followed to ensure proper compliance in every area of the Personal Care Center’s operations including embalming, transporting, removals, dispatching and other activities; maintain 100% compliance in all areas.
• Assists PCC staff and/or completes any preparation in its entirety.
• Monitor the operation and proper function of the crematory equipment and machinery by regular inspection and advise the Crematory Manager when repair or replacement is necessary.
• Directs and oversees daily schedules and prioritization of work, achieving 100% met commitments to funeral homes, cemeteries, crematories and other external customers.
• Proactively communicates and acts as a liaison between the Manager, staff and other location staff regarding issues, concerns and opportunities to improve process and efficiencies.
• Drives performance improvement in JD powers results for appearance of the deceased. Meets and exceeds client expectations.
• Recognizes and celebrates individual achievements and team successes.
• Orders, inventories and manages supplies and other merchandise.
• Acts as the Personal Care Center Manager when the Manager is not present at the location.

Training and Quality Control

• Assists in training policies, procedures and standards for multiple roles.
• Executes and participates in various training activities.
• Ensures PCC staff maintains compliance with company compliance coursework.
• Maintains a safe working environment by training the staff to ensure compliance with the operating procedures of corporate, federal, state and local regulations, including OSHA regulations and Safety and Environmental guidelines.
• Ensures cases are managed in daily operations properly (location specific).

Preparation Room Maintenance

• Assists with maintenance of preparation room and the facility.
• Communicates equipment, supply or other inventory needs to Manager.
• Cleans soiled equipment and hazardous material spills.
• Ensures hazardous materials and spills are handled in accordance with the Material Data Safety Sheets.

EDUCATION/Experience/MINIMUM Requirements

Education:

• State specific required diploma or accreditations

Certification/License:

• Holds and maintains any State specific licensing and/or certifications
• Valid State Driver’s License

Experience:

• Five (5) years of funeral home, care center and/or decedent care preparation

Knowledge, Skills & Abilities:

• Demonstrates a high level of skill, personal attributes and abilities required for recognition by both peers and management
• Sets the standards for quality, teamwork, and productivity required for a high volume Personal Care Center
• Knowledge of computers and some software including MS Office products required
• Ability to work individually and as a team
• Ability to prioritize and organize effectively with a keen sense to detail
• High level of compassion and integrity
• Effective communication, training and problem solving skills
• Strong written and oral communication

Work Conditions

Work Environment

When considering the work environment associated with this job, the following factors may apply:

• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• When not required to wear protective gear and if not in contact with families, embalmers must be dressed in a professional manner. Professional Dress is required when in contact with families. Uniforms may be required in some locations.

Work Postures

When considering the work postures associated with this job, the following factors may apply:

• Frequent, continuous periods of time standing, up 8 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Kneeling, reaching and bending to move and arrange materials
• Climbing stairs to access buildings frequently

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

• Physical effort requiring manual dexterity is required
• Carrying and/or lifting materials up to 100 pounds with assistance
• Pushing or pulling up to 300 pounds on a wheeled table or stretcher

Work Hours

When considering the work hours associated with this job, the following factors may apply:

• Working beyond “standard” hours as the need arises

Pay:

• $30.00 - $35.00 an hour based on experience

Benefits :

• Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 95125

Category (Portal Searching): Operations

Job Location: US-CA - San Jose