Operations Business Analyst I

Arbella 56 Group; Quincy (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

On-site gym

Nurse on site

Free shuttle to Quincy Adams T Station

Tuition assistance

Career development programs

Job summary

Arbella Insurance Group is seeking a Business Analyst I to assist with analysis, requirements, testing and implementation of operations initiatives in a dynamic team environment.

The role emphasizes root-cause analysis, process improvements, and cross-functional collaboration across operations and systems. A favorable background includes property and casualty insurance exposure and experience in call center or operations settings.

Qualifications

• Property and Casualty Insurance a Plus
• Some work experience in an Operations or Call Center environment
• Strong organizational skills and attention to detail

Responsibilities

• Research, test and implement solutions to technical or operational problems or procedures
• Initiate and test system changes and produce requirements from policy changes
• Represent Operations during requirements and testing of new or existing system functionality
• Analyze workflows and suggest process improvements for job related procedures
• Escalate system and procedural anomalies and provide timely solutions
• Document and maintain procedures and updates as needed
• Act as Subject Matter Expert for areas of responsibility on projects
• Coordinate with leadership as a business-technical resource

Skills

Requirements analysis

Testing

Process improvement

Root cause analysis

Documentation

Job description

Why Arbella?At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.Other perks include:• On-site gym and fitness classes and one-on-one personal training• On-site nurse, nutritional counseling, and mental health resources• Full-service cafeterias• Free shuttle service to Quincy Adams T Station• Tuition assistance programs• Opportunities to get involved: Arbella Activities Committee, Diversity and InclusionCouncil, and more• A company committed to community: volunteer opportunities, employee-ledcommunity efforts, and the Arbella Insurance Foundation• Robust training, mentorship, and professional/personal development programs• Colleagues who genuinely care about each otherArbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!Under minimal supervision, assist with the analysis, requirements, testing and implementation of Operation initiatives. Represents Operations on projects and initiatives which may cross operational areas or cross the organization. The Business Analyst I is highly proficient in the processes and procedures across one or more lines of business and transactional systems, and is a subject matter expert for specific areas of responsibility. The Business Analyst I is a resource who provides subject matter expertise to conduct root cause analysis, problem resolution, and continuous process improvements. The ideal candidate understands end-to-end processes and can identify system and process anomalies; escalating issues appropriately. Concentrates efforts on shifting priorities as needed exhibiting high energy and a positive outlook.Key Responsibilities:Research, test and implement solutions to technical or operational problems or procedures.Initiate and test, in concert with team members, system changes as well as produce requirements that result from need, policy change or new products or programs.Represents Operations during requirements and testing of new or existing system or vendor functionality or analysis of system problems.Is available as an ongoing resource for questions in their peer groupAnalyze workflows and suggest process improvements for job related proceduresEscalates system and procedural anomalies timely and appropriately while, participating in the solution.Documents and maintains procedures; responsible for changes and updates as needed.Act as Subject Matter Expert for specific areas of responsibility on projects.Tests and maintains current workflow documentation and procedures for areas of responsibility.Identify individual training needs for themselves and others and initiate training as appropriate. Actively participates and/or collaborate in assignments and activities to ensure a successful outcome, providing meaningful input as related to their area of expertise.Partners with the leadership team as a business technical resource.Perform other related work as required or requested by Manager or designee.Requirements:Property and Casualty Insurance a PlusSome work experience in an Operations or Call Center environment needed.Some experience with requirements and testing preferredStrong organizational skills and attention to detailOur current reasonable and good faith estimate of the annual salary wage range for this position is approximately $60,000 to $75,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.Please note: The advertised pay range is not a guarantee or promise of a specific wage.Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.