OPERATIONS AUTOMATION & AI ENGINEERING ARCHITECT

Members Mobile Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Competitive salary

Performance-based bonus

Equity

Job summary

A leading telecommunications firm in the United States seeks an Operations Automation & AI Engineering Architect. The ideal candidate will drive automation initiatives that enhance operational efficiency across logistics and billing. Responsibilities include developing automation solutions with Python and improving operational governance. This full-time position offers a competitive salary, performance-based bonuses, and comprehensive benefits, including health insurance and a 401(k).

Qualifications

• Proficiency in Python for scalable automation and service development.
• Strong grounding in API design and security models.
• Proven experience deploying LLM-powered automations into production environments.

Responsibilities

• Identify and resolve bottlenecks across logistics, billing, and subscriber lifecycle.
• Build and deploy automation solutions using Python microservices and APIs.
• Track value realization for each automation: cost savings, speed, accuracy gains.

Skills

Python for scalable automation

API design and security models

LLM-powered automations

Event-driven architectures

AWS environments

Job description

OPERATIONS AUTOMATION & AI ENGINEERING ARCHITECT

Direct message the job poster from Members Mobile Inc.

Operations Automation & AI Engineering Architect

About Members Mobile

Members Mobile is an innovative Mobile Virtual Network Operator (MVNO) with integrated FinTech capabilities, focused on helping credit unions deliver affordable, reliable, and digitally enhanced wireless service to their members. We partner closely with credit unions to deepen engagement, support member acquisition, and align mobile access with financial empowerment.

Our Mission

Deliver financial confidence and wireless freedom for millions of credit union members across the United States and abroad.

Our Vision

Become the premier engagement and acquisition platform for credit unions—strengthening loyalty and driving personalized financial growth through mobile connectivity, rewards, and data‑enhanced insights.

Overview

The Operations Automation & AI Engineering Architect is responsible for bringing automation into production operations—turning Member Mobile’s AI‑first strategy into real business outcomes. This role blends operational problem‑solving with hands‑on engineering. You will design, build, and operate automated workflows across support, billing, fulfillment, network operations, risk and compliance, and partner integrations.

You will collaborate with Operations, Engineering, Data, and Partner Success teams to eliminate friction, accelerate delivery, and ensure that every automation is resilient, traceable, and value‑positive.

This position reports to the VP, Operations.

Key Responsibilities Automation Development & Delivery

• Identify and resolve bottlenecks across logistics, billing, ticketing, and subscriber lifecycle
• Build and deploy automation solutions using:
• Python microservices and APIs
• Agent‑based orchestration frameworks (planning, retries, evaluation loops)
• LLM‑powered workflows and retrieval pipelines
• Design strong observability into every workflow: logging, alerts, accountability
• Ensure production readiness through shadow testing and controlled rollout processes
• Integrate and orchestrate automated and AI‑assisted actions across Members Mobile's operations ecosystem
• Implement secure API consumption models and enforce least‑privilege access
• Partner with Data Engineering to optimize labeling and model evaluation
• Embed compliance requirements into workflow design, including finance and telecom controls

Operational Governance & Performance

• Track value realization for each automation: cost savings, speed, accuracy gains
• Maintain end‑to‑end documentation and version history within change‑controlled environments
• Prepare automations for scale: redundancy, rollback plans, and lifecycle management
• Champion continuous improvement and operational excellence throughout the company

Required Technical Skills

• Proficiency in Python for scalable automation and service development
• Strong grounding in API design, auth/security models, and orchestration patterns
• Proven experience deploying LLM‑powered automations into production environments
• Retrieval and context‑engineering fundamentals (KG/RAG)
• Familiarity with event‑driven architectures (e.g., Kinesis → Snowflake)
• MLOps or model evaluation framework experience
• AWS environment fluency: Lambda, DynamoDB, S3, Step Functions

Desired Domain Knowledge

• Telecom or fintech regulatory constraints (KYC, PCI, CALEA, CDR handling)
• Billing and invoice validation logic for subscription services
• 3PL coordination and SIM inventory fulfillment lifecycle

Compensation

Competitive salary + performance‑based bonus + equity

Full health + benefits program

Why Join Members Mobile?

• Build relationships that directly contribute to credit union mission and member success

• Own revenue‑impacting initiatives tied to growth and innovation

• Work cross‑functionally in a high‑growth, purpose‑driven environment

• Shape the Partner Success playbook of a company redefining financial and wireless engagement

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries: Telecommunications, Financial Services, and IT System Custom Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)