Operations Attendant

Cleveland Clinic; Akron (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Cleveland Clinic Akron General invites applicants to join the Bath Health and Wellness Center as an Operations Attendant on the Lifestyles team. You will assist with member entry, POS transactions, information distribution and daily cleaning duties, ensuring warm, welcoming service for members and guests.

The role requires flexibility across shifts from early morning to evening, basic computer skills, and a focus on high-quality customer service in a busy recreational health setting within the

Qualifications

• Basic customer service and communication skills.
• High school diploma or GED or equivalent.
• Ability to operate a computer and basic software.

Responsibilities

• Greet members by name and clear them for club entry.
• Register members for programs and process paperwork.
• Carry out all point-of-sale transactions per procedures.
• Maintain towels, supplies and cleanliness in Lifestyles areas.
• Handle incoming calls and relay messages as needed.

Skills

Customer service

Basic computer proficiency

Education

High School Diploma or GED

Tools

POS system

Job description

Join Cleveland Clinic Akron General's Bath Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.

Bath Health and Wellness Center is looking for a caregiver to join its Lifestyles team as an Operations Attendant. You will be responsible for the member entry process, point of sale functions, information dissemination, incoming telephone calls, and all cleaning assignments in your designated department. In this role, you will strive to provide the highest quality of service, exhibit excellent customer service skills, and greet all members and guests with warmth. As a member of the LifeStyles team, you gain access to a wealth of opportunities within the Cleveland Clinic system and join a fun, exciting and engaging workplace culture.

A caregiver in this position works varying shifts between 5:00AM – 10:30PM. Holiday rotation.

A caregiver who excels in this role will:

• Greet members by name and clear them for club entry.
• Maintain current information on all club programs, services and activities and promote regularly.
• Handle incoming telephone calls, take accurate messages and distribute appropriately.
• Register members and guests for appropriate programs according to established procedures.
• Carry out all point-of-sale transactions according to established procedures.
• Register all guests and make sure all paperwork is completed in full.
• Adhere to all cash drawer policies and procedures.
• Wash, dry, fold, distribute and collect soiled towels as needed into the Lifestyles locker rooms.
• Keep supply of paper and soap products stocked for member and guest use at all times.
• Complete any daily, weekly and monthly cleaning assignments within designated area.
• Keep an accurate inventory of supplies and notify the supervisor when additional supplies are needed.
• Clean and inspect equipment (e.g. washers and dryers).
• Report any necessary facility or equipment repairs to the supervisor and/or maintenance department.

Minimum qualifications for the ideal future caregiver include:

• Can work variable hours
• Basic computer proficiency

Preferred qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross
• Customer service, housekeeping or health club experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

Pay Range

Minimum hourly: $15.00

Maximum hourly: $18.44

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).