OPERATIONS ASST

Northwest Community Bank; Winsted (CT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

AFLAC supplemental coverage

Dental insurance

Vision insurance

HSA with employer contribution

Flexible Spending Accounts

Job summary

Northwest Community Bank is seeking an Operations Assistant to support daily bank operations in Winsted, CT. This in-office role handles deposits, account reconciliation, and customer service to ensure accurate and efficient processing.

The position emphasizes compliance, cash management support, and collaboration with teams to enhance operational workflows and safeguard sensitive information.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience in banking operations or financial services is preferred.
• Knowledge of banking regulations and reconciliation practices.

Responsibilities

• Process deposits, transfers, wires, ACH and other payment activities.
• Reconcile accounts and operational reports; identify discrepancies.
• Support cash management products and customer onboarding.
• Assist with business banking product setup and servicing.
• Monitor compliance with bank policies and regulatory requirements.
• Support audits and respond with requested documentation.
• Maintain accurate customer and transaction records in bank systems.
• Identify opportunities to improve workflows and efficiency.

Skills

Banking operations

Account reconciliation

Cash management

Customer service

Regulatory compliance

Fraud awareness

Problem solving

Written & verbal communication

Attention to detail

Time management

Microsoft Office

Banking systems

Teamwork

Education

High school diploma or equivalent

Some college coursework in business or accounting

Tools

COCC

Insight

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

OPERATIONS ASST

FULL TIME NON EXEMPT WINSTED, Winsted, CT, US

Operations Assistant

Operations | Banking
Reports to: VP, Operations Officer

This position does not offer remote access. It is an in-office position located in Winsted, CT.

Summary of the Role

The Operations Assistant supports the daily operational functions of the Bank by processing transactions, reconciling accounts, supporting deposit and cash management products, servicing customer and employee requests, and ensuring compliance with bank policies and regulatory requirements, supporting and managing deposit products to include IRA/HSA portfolios. This role serves as a critical operations resource, helping maintain the accuracy, efficiency, and integrity of operational processes while delivering exceptional internal and external customer service.

Key Responsibilities

• Process account transactions including deposits, transfers, wires, ACH transactions, and other payment-related activities accurately and efficiently
• Reconcile accounts and operational reports, identify discrepancies, and take appropriate corrective action
• Support cash management products and services, including customer setup, maintenance, and product administration
• Assist with onboarding, documentation, implementation, and servicing of business banking products and services
• Monitor operational activity to ensure compliance with bank policies, procedures, and regulatory requirements
• Support fraud investigations, adjustment claims, legal processes, and internal bank controls
• Assist with internal and external audits by gathering documentation and responding to requests
• Maintain accurate customer and transaction records within bank systems
• Identify opportunities to improve workflows, enhance efficiency, and strengthen operational effectiveness
• Provide help desk and operational support as assigned and participate in special projects

Skills

Bank Operations & Transaction Processing Account Reconciliation
Cash Management Services Customer Service Excellence
Regulatory Compliance Fraud & Risk Awareness
Problem Solving & Analytical Skills Written & Verbal Communication
Attention to Detail Time Management & Organization
Microsoft Office & Banking Systems Teamwork & Cross-Training

Qualifications

• High school diploma or equivalent required; some college coursework in business or accounting preferred
• Six months to three years of banking operations, accounting, financial services, or related experience preferred
• Knowledge of banking regulations, operational procedures, and account reconciliation practices
• Strong analytical, organizational, and problem-solving abilities
• Proficiency with Microsoft Office applications and banking systems, including COCC and Insight
• Ability to maintain confidentiality and manage sensitive customer information
• Ability to work independently and collaboratively in a team environment

Why Join Us

Opportunity to contribute directly to the efficiency and success of bank operations while supporting customers, employees, and business partners through accurate, responsive, and compliant operational service.

Work Environment & Physical Requirements

Primarily office-based role requiring prolonged sitting, computer usage, and frequent visual attention to detailed information. Occasional standing, walking, bending, reaching, and lifting up to 10 pounds may be required. Regular attendance is an essential function of this position.

Equal Opportunity Employer

We are committed to creating an inclusive and diverse workplace. Employment decisions are based on qualifications, merit, and business needs.

Employee Benefits Snapshot

• Medical Insurance (UnitedHealthcare)
• Prescription Drug Coverage
• Dental Insurance (Guardian)
• Vision Insurance (EyeMed)
• AFLAC supplemental coverage
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Accounts (Medical & Dependent Care)

Paid Time Off (PTO)

Full-Time and Benefit Eligible Employees receive a variety of paid time off benefits (prorated based on hire date), including:

• Vacation Time
• Personal Time
• Sick Time
• Birthday Day Off
• Floating Holiday
• Short-Term Disability

Part-Time Employees (20-30 hours) receive:

• Vacation Time
• Personal Time
• Company-Paid Life Insurance
• Company-Paid AD&D Insurance
• Employee Assistance Program (EAP) for counseling, financial, legal, and family support

Retirement

• 401(k) Plan
• 4% automatic company contribution
• 50% match on the first 8% you contribute
• Potential annual profit-sharing contribution

Additional Resources

• Virtual Medical Visits
• Wellness Programs
• Behavioral Health Support
• Wellness Rewards Program

Medical benefits are available to eligible full-time employees and generally become effective on the first day of the month following 60 days of employment. Paid Time off becomes effective on the first day of month following 90 days of employment.

This summary provides an overview of available benefits. Refer to official plan documents and company policies for complete details and eligibility requirements.