Retail Banking Operations Specialist

The Bank of Elk River; Elk River (MN); Hybrid; USD 34,000 - 43,000; Full time

Job summary

The Bank of Elk River is seeking a Retail Banking Operations Specialist to support consistent Retail operations across branches, owning procedures, delivering training, and administering systems. The role covers IRA/HSA, safe deposit, wire admin, digital banking, and related processes, plus audit support and project work.

Ideal candidates have strong communication skills, experience with Jack Henry Banking, and a track record of improving processes and training delivery.

Qualifications

• High school diploma or equivalent required; AA degree preferred.
• At least 2 years of related experience.
• Experience with Jack Henry Banking software preferred.

Responsibilities

• Collaborate with the Director of Consumer Banking and Branch Managers to communicate process changes.
• Own retail procedure development, review, and updates; deliver training.
• Provide new hire training for Xperience, core systems, 20/20 Teller and related processes.
• Support retail project work and audits with operational expertise.
• Maintain knowledge of retail products and systems, and assist with reporting.

Education

High school diploma or equivalent

AA degree preferred

Tools

Jack Henry Banking

Xperience

20/20 Teller

Meridian Link Platform

Digital Banking Solutions

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Banking Operations Specialist

Regular Full-Time Hourly Employee Division 00 Main, Elk River, MN, US

3 days ago Requisition ID: 1290

Salary Range: $24.75 To $31.50 Hourly

Making an Impact Behind the Scenes

Do you enjoy solving problems, improving processes, and helping others succeed? We're seeking a Retail Banking Operations Specialist to serve as a trusted resource for our retail teams while championing training, innovation, and operational consistency. Join a community-focused bank that values people, builds trust, pursues excellence, and strengthens the communities we serve.

At The Bank of Elk River, we believe in the following core values:

• We put people first: Our customers, co-workers, and communities inspire us every day. We are dedicated to your success and believe that by building strong relationships, empowering our team to make decisions, and developing genuine connections, we all succeed.
• We build trust: Since 1885, trust has been the foundation of our business. Our unwavering commitment to integrity, honesty, and respect guides us today. You can count on us now and in the future.
• We pursue excellence: We embrace a culture of innovative thinking and continuous learning. We leverage diverse perspectives through communication and collaboration to deliver relevant progressive solutions that exceed expectations.
• We strengthen communities: We are driven to make a positive and lasting impact. By investing financial resources, sharing our expertise, and devoting our time, we strengthen the communities we serve.

SUMMARY

The Retail Operations Specialist supports consistent Retail operations across all branches through procedure ownership, training, system administration, reporting, and operational support. This includes writing, reviewing, and updating Retail procedures; communicating changes to Retail teams; and supporting new hire and ongoing training. This position also provides subject matter expertise for IRA, HSA, safe deposit box, specialty accounts, wire administration, digital banking, and related operational processes; assists with audits, and project work; and helps research complex customer scenarios.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works closely with the Director of Consumer Banking and Branch Managers as a liaison and champion of the Retail banking teams (Tellers, Bankers, and Call Center Representatives). Communicates process and procedural changes to Retail in a timely, consistent, and effective manner.
• Owns Retail procedure development, review, and updates while identifying and delivering operational, technical, process, and procedural training for retail teams to drive and ensure consistency across all of retail.
• Provides new hire training for Xperience, core systems, 20/20 Teller, new account opening, and related Retail processes.
• Supports Retail project work by providing operational expertise; working directly with the Director of Operations, deposit operations, loan operations, and project management teams.
• Maintains knowledge of Retail products and services and demonstrates proficiency with Retail programs and systems, including Teller Platform, Meridian Link Platform, Digital Banking Solutions, and administration of related parameter changes and releases.
• Review of various daily and monthly reports to support retail and operational processes as needed.
• Serves as a subject matter expert and provides administration duties for safe deposit box administration, IRA/HSA administration, specialty accounts, and wire administration.
• Assists Retail Management with operational process consistency across branches, audit preparation, audit finding resolution, and research of complex customer question scenarios.
• Provides backup support for overdrafts, fraud software, and related Retail Operations processes.
• Regular, reliable attendance is required.

EDUCATION/EXPERIENCE

• High school diploma or equivalent required, AA degree preferred.
• 2+ years of job-related experience.
• Jack Henry Banking software experience preferred.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and use computer for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

COMPENSATION

Starting Hourly Range :$24.75-$31.50 per hour

• High-Deductible Health Plan on the 1 st of the month following hire date
• Health Savings Account on the 1 st of the month following hire
• Flexible Spending Accounts on the 1st of the month following hire
• Dental Insurance on the 1 st of the month following hire date
• Vision Insurance on the 1 st of the month following hire
• Company paid life insurance on your date of hire
• Supplemental life and AD&D insurance available on your date of hire
• Short-term disability insurance paid for by TBER
• Long-term disability insurance paid for by TBER
• Employee Assistance Program
• Pet Insurance
• Employee Stock Ownership Plan (ESOP) after 6 months of service
• 401(k) Safe Harbor match up to 4% on the 1 st of the month after 6 months of service
• Account fees waived and discounts on loans at The Bank of Elk River
• Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
• Gym Membership/Fitness quarterly reimbursement up to $25 each month
• Company picnic, Christmas party, and employee appreciation events

Making an Impact Behind the Scenes

Do you enjoy solving problems, improving processes, and helping others succeed? We're seeking a Retail Banking Operations Specialist to serve as a trusted resource for our retail teams while championing training, innovation, and operational consistency. Join a community-focused bank that values people, builds trust, pursues excellence, and strengthens the communities we serve.

At The Bank of Elk River, we believe in the following core values:

• We put people first: Our customers, co-workers, and communities inspire us every day. We are dedicated to your success and believe that by building strong relationships, empowering our team to make decisions, and developing genuine connections, we all succeed.
• We build trust: Since 1885, trust has been the foundation of our business. Our unwavering commitment to integrity, honesty, and respect guides us today. You can count on us now and in the future.
• We pursue excellence: We embrace a culture of innovative thinking and continuous learning. We leverage diverse perspectives through communication and collaboration to deliver relevant progressive solutions that exceed expectations.
• We strengthen communities: We are driven to make a positive and lasting impact. By investing financial resources, sharing our expertise, and devoting our time, we strengthen the communities we serve.

SUMMARY

The Retail Operations Specialist supports consistent Retail operations across all branches through procedure ownership, training, system administration, reporting, and operational support. This includes writing, reviewing, and updating Retail procedures; communicating changes to Retail teams; and supporting new hire and ongoing training. This position also provides subject matter expertise for IRA, HSA, safe deposit box, specialty accounts, wire administration, digital banking, and related operational processes; assists with audits, and project work; and helps research complex customer scenarios.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works closely with the Director of Consumer Banking and Branch Managers as a liaison and champion of the Retail banking teams (Tellers, Bankers, and Call Center Representatives). Communicates process and procedural changes to Retail in a timely, consistent, and effective manner.
• Owns Retail procedure development, review, and updates while identifying and delivering operational, technical, process, and procedural training for retail teams to drive and ensure consistency across all of retail.
• Provides new hire training for Xperience, core systems, 20/20 Teller, new account opening, and related Retail processes.
• Supports Retail project work by providing operational expertise; working directly with the Director of Operations, deposit operations, loan operations, and project management teams.
• Maintains knowledge of Retail products and services and demonstrates proficiency with Retail programs and systems, including Teller Platform, Meridian Link Platform, Digital Banking Solutions, and administration of related parameter changes and releases.
• Review of various daily and monthly reports to support retail and operational processes as needed.
• Serves as a subject matter expert and provides administration duties for safe deposit box administration, IRA/HSA administration, specialty accounts, and wire administration.
• Assists Retail Management with operational process consistency across branches, audit preparation, audit finding resolution, and research of complex customer question scenarios.
• Provides backup support for overdrafts, fraud software, and related Retail Operations processes.
• Regular, reliable attendance is required.

EDUCATION/EXPERIENCE

• High school diploma or equivalent required, AA degree preferred.
• 2+ years of job-related experience.
• Jack Henry Banking software experience preferred.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and use computer for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

COMPENSATION

Starting Hourly Range :$24.75-$31.50 per hour

FULL-TIME BENEFITS

• High-Deductible Health Plan on the 1 st of the month following hire date
• Health Savings Account on the 1 st of the month following hire
• Flexible Spending Accounts on the 1st of the month following hire
• Dental Insurance on the 1 st of the month following hire date
• Vision Insurance on the 1 st of the month following hire
• Company paid life insurance on your date of hire
• Supplemental life and AD&D insurance available on your date of hire
• Short-term disability insurance paid for by TBER
• Long-term disability insurance paid for by TBER
• Employee Assistance Program
• Well-Being program
• Pet Insurance
• Employee Stock Ownership Plan (ESOP) after 6 months of service
• 401(k) Safe Harbor match up to 4% on the 1 st of the month after 6 months of service
• Account fees waived and discounts on loans at The Bank of Elk River
• Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
• Gym Membership/Fitness quarterly reimbursement up to $25 each month
• Company picnic, Christmas party, and employee appreciation events
• Casual dress days

Monday-Friday
8:00 AM-5:00PM
Hybrid Work Schedule Available after training is complete