Operations Associate, Woodbury Commons Outlet - Jil Sander

JIL SANDER; Central Valley (NY); On-site; USD 24,796 - 27,552; Part time

Job summary

JIL SANDER is looking for an Operations Associate to support store sales productivity in Central Valley, New York. Responsibilities include processing inventory transactions and maintaining a clean stockroom.

The ideal candidate will have previous retail experience in the luxury market, excellent customer service skills, and knowledge of Microsoft Office.

Salary is set at $18-$20 per hour. Applicants must be authorized to work in the US.

Qualifications

• Previous retail customer service experience in luxury market.
• Excellent customer service skills.
• 3+ years in high-volume stock or operations role for fashion retailer.

Responsibilities

• Support store sales productivity by processing all inventory transactions accurately.
• Maintain knowledge of store goals and adhere to retail policies.
• Communicate product stock level issues to management.
• Process incoming and outgoing shipments via FedEx/UPS.

Skills

Customer service skills

Initiative

Teamwork orientation

Communication proficiency

Meticulous

Education

Previous retail customer service experience in luxury market

Tools

Microsoft Office programs

Job description

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand‑made, natural and high‑performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

The Operations Associate is responsible for processing all inventory and stock transactions accurately and quickly to contribute to the store team’s achievement of store sales goals. Also, responsible for store replenishment and maintaining a clean and organized stockroom.

Role and Responsibilities

• Support store sales productivity and customer service by processing all inventory transactions accurately and on a timely basis
• Maintain knowledge and understanding of store goals
• Understand and abide by all retail policies and procedures
• Maintain a positive, professional and customer‑centric attitude
• Assure merchandise is represented on sales floor according to company standards and update store team regarding new deliveries
• Communicate product stock level issues to management as appropriate
• Examine and inspect store stock for defects and report damages to management
• Complete weekly cycle counts and communicate completion end of month to corporate office
• Reconcile inventory discrepancies and submit adjustments in a timely manner
• Daily monitoring of consignment and negative report
• Report and follow up with IT and corporate office all unresolved service tickets with store equipment, software etc.
• Process incoming and outgoing shipments via best store/RPro and FedEx/UPS; Ensure merchandise has been verified and received within 24 hours and handled with the utmost care
• Follow all store opening and closing procedures
• Maintain a clean and organized stockroom at all times; Shift as needed according to men and women styles and readability available for sales colleagues
• Follow daily and weekly cleaning procedure to ensure department and store are consistently clean to company standards
• Display leadership qualities by helping develop newly acquired staff understanding job requirements, policies and procedures
• Daily monitor and processing of orders via online platform

Physical Requirements

• Required to stand and walk for up to eight hours in a workday
• Repetitive and regular lifting of up to 70 lbs
• Repetitive climbing up and down of stairs and ladders
• The following vision abilities are required: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Competencies

• Customer/Client Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Meticulous

Qualifications And Education Requirements

• Previous retail customer service experience in luxury market
• Excellent customer services skills

Preferred Skills

• 3+ years in high-volume stock or operations role for fashion retailer
• Knowledge of Microsoft Office programs

Salary Range: $18-$20 per hour

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

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