Operations Associate (VIP Guest Services) - PS LAX

Professional Services Plus Inc.; Los Angeles (CA); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

medical

dental

vision

life insurance

401K retirement plan with company匹配

paid time off and sick time

tuition reimbursement

career growth opportunities

paid training

Résumé du poste

Professional Services Plus Inc. is hiring for an Operations Associate VIP Guest Services in Los Angeles. You will immerse in luxury hospitality, escort guests on the airfield, and work with airline partners at terminal gates to deliver unparalleled experiences.

Open availability is required for all shifts, including weekends and holidays. You will undergo an 8-week training program and receive ongoing support to ensure flawless guest service and safety.

Qualifications

• Experience in customer service or hospitality leadership is preferred.
• Must pass background checks and TSA/CBP clearance.
• Authorized to work in the United States.

Responsabilités

• Escort guests and drive on the airfield as required.
• Greet guests at airport gates and PS locations with a premium service standard.
• Coordinate with airline partners at terminal gates to ensure smooth operations.

Connaissances

Customer service

Hospitality leadership

Communication

Formation

High school diploma

Description du poste

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

About Us

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

The Role: Operations Associate (VIP Guest Services)

As an Operations Associate VIP Guest Services, you will immerse yourself in the art of luxury hospitality and personalized service, facilitating an unparalleled experience for our esteemed guests from the moment their travel journey begins. Your role requires escorting and driving on the airfield as well as working closely with our airline partners at the terminal gates. This role demands an intricate understanding of travel itineraries, encompassing flight details, ground transportation, and bespoke preferences, ensuring every expectation is not just met, but exquisitely exceeded. Elevate your career to new heights and join us in redefining the standards of luxury travel.

Due to the unique operational needs and scheduling of the airport and the airlines it serves, PS requires all Associates to maintain open availability on the days they are scheduled to work. Start Times for their 8-hour shifts will be altered to meet the schedule of customers' reservations.

Responsibilities & Expectations

• Reservation Mastery: Work in a team setting to tailor and execute seamless luxury experiences for PS guests.
• Warm Welcome: Receive guests with a personalized greeting at airport gates and/or upon arrival at PS, setting a tone of white glove service from the start.
• Brand Representative: When operating at the terminals, engage airline partners with kindness and professionalism, always aim to strengthen airline relationships.
• Luggage Concierge: Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 70 lbs.
• Efficient Security/Immigration Assistance: Escort guests through PS’ on-site airport security before driving across the airfield to designated departure gates with grace and efficiency. Greet members off arriving international flights at airport gate before driving across the airfield and escorting through PS’ on-site immigration.
• Luxury Transportation: Operate luxury vehicles, including Full-Size Sedans, Full-Size SUVs, and premium 11-person passenger vehicles, safely and flawlessly on the Restricted Airfield.
• Intensive Training: Successfully complete 8-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all operational aspects of the Operations Associate VIP Guest Services role. Post-training, receive dedicated support from our exclusive onsite Control Room and hands on leadership, honing your skills to deliver immaculate guest experiences.
• Exquisite Service: Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence.
• Dynamic Flexibility: Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience.

Requirements

• Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
• Must be authorized to work in the United States.
• Experience in customer service, airline and/or hospitality industry-related leadership role preferred.
• Driver's License in good standing, active for a minimum of 1 year
• Experience working with high-end clients in a luxury hospitality setting required.
• Minimum education requirement of High school Diploma/GED
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Benefits & Perks

While benefits and offerings may vary by location and employment status, full-time employee benefits may include medical, dental, vision, life insurance, long-term and short-term disability, 401K retirement plan with company matching, FSA/HSA options, paid time off and sick time, monthly health and wellness and cell phone reimbursement, parental benefits, tuition reimbursement, paid training, friends and family discounted PS use, and career growth opportunities. This is a non-exempt full-time role.

• medical
• dental
• vision
• life insurance
• long-term and short-term disability
• 401K retirement plan with company matching
• FSA/HSA options
• paid time off and sick time
• monthly health and wellness and cell phone reimbursement
• parental benefits
• tuition reimbursement
• paid training
• friends and family discounted PS use
• career growth opportunities

Overtime opportunities available. This is a non-exempt full-time role.

Equality Statement

PS is an equal-opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis.

PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.