Operations Associate (ROH)

Goodwill NYNJ; South Hackensack (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Generous time off

Health, dental and vision benefits

Retirement matching programs

Transit and commuter benefits

Job summary

Goodwill NYNJ is seeking an Operations Associate for our South Hackensack, NJ warehouse. The role supports safe, efficient handling and storage of donated goods, while serving as a brand ambassador for the organization.

You will operate power equipment, assist with loading/unloading, ensure accurate labeling, and maintain a clean, safe work environment. A forklift license is preferred and prior warehouse experience is helpful.

Qualifications

• High School Diploma or equivalent required.
• Warehouse experience preferred.
• Forklift operating license preferred.
• Strong communication/listening skills required.

Responsibilities

• Operate power equipment safely to perform daily duties.
• Organize and offload product containers to designated zones.
• Review and label incoming materials accurately.
• Assist with loading/unloading of trucks and verify cargo integrity.
• Follow Safety and Loss Prevention policies at all times.
• Report safety hazards and incidents to leadership per procedures.
• Maintain clean, organized work areas and proper storage of materials.
• Be a brand ambassador by delivering excellent customer service to donors and vendors.

Skills

Strong communication

Listening skills

Safety awareness

Team collaboration

Education

High School Diploma or equivalent

Tools

Forklift

Job description

Location: South Hackensack, NJ

The Operations Associate is essential to the efficient operation of the South Hackensackwarehouse, which serves Goodwill New York / New Jersey’s fleet of retail stores, outlets, anddonation centers. The Operations associate contributes to the safe and efficient transport,handling, and storage of donated goods and supplies. They perform duties to achieveorganizational, team and personal goals that are measured through revenue and processintegrity. They act as a Brand Ambassador through their actions, exemplifying Goodwill NYNJcore values.

The Awesome Things You’ll Do

• Ability to safely operate all power equipment to execute daily responsibilities.
• Ensure all product containers (crates, bins, pallets) from stores and donation centersare placed in the offload zone in the designated area.
• Review incoming material to ensure that the contents are appropriately labeled.
• Report any findings to leadership for review and partner with leadership to clarify
• labels when needed.
• Ensure that all store requests for equipment, products and supplies are staged
• accurately in the grids.
• Assist drivers with the loading and unloading of trucks, ensuring the accuracy of cargosent/received.
• Adhere to all Safety and Loss Prevention policies and procedures.
• Responsible for reporting all incidents of property loss (equipment, product etc.) to the
• Director of Logistics and VP of Asset Protection.
• Maintain safe work conditions at all times. Responsible for reporting all safety hazards,potentially hazardous conditions, and unsafe practices to the Director of Logistics andDirector of Health and Safety.
• Ensure that all hazardous materials are stored properly in accordance with safetyGuidelines.
• Responsible for ensuring that all power equipment is fully functional prior to each use.
• Report any findings to the Warehouse Operations Manager and/or Director of Logisticsimmediately.
• Attend and actively participate in all required safety training, drills and exercises.
• Ensure actions are consistent with Goodwill ethics, policies, procedures, goals andmission.
• Adhere to established trash schedule to facilitate the timely turnaround of equipmentto go back into circulation.
• Assist Ecommerce department with inventory movement from the dock to Ecommerceshipping area.
• Transfer books/media received from stores and donation centers into gaylords forSalvage.
• Complete detailed list of shipment goods in the form of a receipt for Salvage vendor ortheir agent at the time of goods pick-up. Completed documents are to be immediatelysubmitted to the Director of Logistics.
• Responsible for ensuring the cleanliness of areas in which daily duties are performed.
• This includes but is not limited to picking up all items on the floor after completion ofyour task in each area, sweep and dispose of broken/dropped items immediately uponidentifying them and check for and discard all debris/trash in the warehouse parkinglot as assigned.
• Responsible for ensuring the safety of areas in which daily duties are performed, ensuring that equipment/bales are stacked safely, all driveways/walkways are free andclear of obstructions and all doorways/dock doors are fully passable.
• Be a Brand ambassador by providing excellent customer service in all interactions withcustomers, donors and vendors.
• Adhere to break schedule as provided to ensure appropriate coverage to minimizeimpact to productivity and safety.
• Perform other related duties, as assigned.

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• High School Diploma or equivalent required.
• Warehouse experience preferred.
• Forklift operating license preferred.
• Strong communication/listening skills.

Special Working Conditions

• Must be able to work a flexible schedule (Mon-Sat).
• Must be able to execute multiple tasks in a fast-paced environment.
• Must be willing to train on forklift and baling machines.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits