Operations Associate (Personal Loans) - 404353

Atrium; Columbus (OH); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium in Columbus, OH is seeking an Operations Associate (Personal Loans) to support end-to-end processing of personal loan applications, ensuring accuracy, compliance, and timely customer service. This temp-to-hire role collaborates with underwriting, customer service, risk, and technology teams to deliver a smooth lending experience.

Ideal candidates have 1–3 years in operations or financial services, strong attention to detail, and proficiency with loan origination or servicing systems.

Qualifications

• 1–3 years in operations, lending, banking, or financial services.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in data entry and working with loan origination or servicing systems.

Responsibilities

• Process and review personal loan applications for completeness and accuracy.
• Perform data entry, validation, and updates in loan systems.
• Conduct preliminary checks (KYC, income verification, credit bureau checks).
• Coordinate with underwriting and credit teams to resolve discrepancies.
• Monitor queues and SLAs to ensure timely processing.
• Support loan disbursement activities and system setup.
• Handle post-disbursement tasks like repayment schedules and amendments.
• Investigate and resolve operational issues and escalations promptly.

Skills

Attention to detail

Multitasking

Data entry

Education

Bachelor’s degree in Business/Finance/Economics

Tools

Loan origination system

Loan servicing system

Job description

Client Overview

Our client, a growing startup, is seeking an Operations Associate (Personal Loans) to join their team on a temp-to-hire basis. They boast a great office culture, room for growth, and cross-training opportunities are available.

Salary/Hourly Rate

$22/hr

Position Overview

The Operations Associate (Personal Loans) supports the end-to-end processing of personal loan applications, ensuring accuracy, compliance, and timely resolution of customer requests. This role collaborates with underwriting, customer service, risk, and technology teams to deliver a seamless lending experience. The position requires strong attention to detail and the ability to work in a fast-paced environment.

Responsibilities Of The Operations Associate (Personal Loans)

• Process and review personal loan applications, ensuring completeness and accuracy of documentation.
• Perform data entry, validation, and updates in loan origination and servicing systems.
• Conduct preliminary checks (KYC, income verification, credit bureau checks) in line with policy.
• Coordinate with underwriting and credit teams to resolve discrepancies or missing information.
• Monitor application queues and turnaround times to meet service level agreements (SLAs).
• Support loan disbursement activities, including final verification and system setup.
• Handle post-disbursement operational tasks (repayment schedule setup, amendments, closures).
• Investigate and resolve operational issues, customer requests, and escalations promptly.

Required Experience/Skills For The Operations Associate (Personal Loans)

• 1 - 3 years of experience in operations, lending, banking, or financial services.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in data entry and working with loan origination or servicing systems.

Preferred Experience/Skills For The Operations Associate (Personal Loans)

• Experience in personal lending or consumer finance.
• Familiarity with KYC, AML, and other regulatory requirements.
• Experience working in a startup or high-growth environment.

Education Requirements

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field (or equivalent experience).

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).