Operations Associate - Miami

sunday; Miami (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Stock Options

Office in city center

Remote work balance

Free Vacation

Health Insurance

401K Plan

Job summary

sunday is seeking an Operations Associate to support our US Operations team and launch sunday partnerships at restaurants from day one. You’ll train managers and staff, gather field feedback, and collaborate with cross-functional teams to improve our product and drive restaurant usage.

Based in Miami, you’ll travel up to 50% and work with teams in Atlanta, Chicago, New York, London, Paris, and beyond. Strong communication in English and Spanish is required; startup mindset encouraged.

Qualifications

• Based in Miami
• Have 1-3 years of experience in field operations, training, event operations, or implementations in the hospitality/food industry with a startup mentality
• Public speaking: you are not afraid to speak in front of a crowd and provide training through new systems
• Structured thinker with project management skills: you're reliable, detail-oriented, and a clear communicator across teams. You're comfortable navigating spreadsheets, trackers, and CRM systems
• You bring an owner mentality and a desire to grow with the team
• You're energized by the idea of scaling a startup and are always ready to roll up your sleeves and build something great
• You speak English and Spanish fluently

Responsibilities

• Schedule and run training sessions with restaurant partners to ensure all manager and staff members are trained.
• Provide in the field support for your region's Operations team - onboarding to retrainings, and regular drop-ins.
• Coordinate with Account Executives, Operations Managers, and internal technical teams to keep things running smoothly.
• Assist with special projects, ad hoc audits, and general data hygiene to ensure clean, accurate records across systems.
• Contribute ideas and feedback to improve our processes and help reduce the time from signed deal to restaurant launch.

Skills

Field operations

Training

Event operations

Public speaking

Project management

Bilingual

CRM systems

Spreadsheets

Tools

CRM systems

Spreadsheets

Job description

About Us

sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what's expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.

About the Role

As an Operations Associate at sunday, you’ll play a key role in supporting our US Operations team and delivering a best-in-class experience for restaurateurs. Once a restaurant decides to partner with us, you’ll help bring the partnership to life by working alongside our Operations teams to launch sunday at the restaurant from day one.

You’ll also support Operations Managers and Strategic Partner Managers in driving each restaurant’s continued success. This includes training managers and staff, gathering feedback from the field, and partnering cross-functionally to improve our product and maximize restaurant usage. This is a highly hands-on, field-based role, with approximately 90% of your time spent working directly with restaurants.

With thousands of restaurants in the mix, we operate in a fast-paced, dynamic environment. We’re looking for someone who thrives in that kind of setting, is highly detail-oriented, enjoys checking things off a list, and works well collaboratively across teams. If that sounds like you, we’d love to meet you.

You’ll report to the Senior Operations Manager and collaborate daily with teammates in Atlanta, Chicago, New York, London, Paris, and beyond.

This position may include up to 50% travel to other market locations.

This position requires the candidate to be bilingual in English and Spanish.

Join early, grow fast, and shape the journey!

Key Responsibilities

• Schedule and run training sessions with our restaurant partners to ensure all manager and staff members are trained.

• Provide in the field support for your region's Operations team - ranging from onboardings to retrainings, and regular drop‑ins.

• Coordinate with Account Executives, Operations Managers, and our internal technical teams to keep things running smoothly.

• Assist with special projects, ad hoc audits, and general data hygiene to ensure clean, accurate records across systems.

• Contribute ideas and feedback to improve our processes and help reduce the time from signed deal to restaurant launch.

About You

• Based in Miami

• Have 1-3 years of experience in field operations, training, event operations, or implementations in the hospitality/food industry with a startup mentality

• Public speaking: you are not afraid to speak in front of a crowd and provide training through new systems

• Structured thinker with project management skills: you're reliable, detail-oriented, and a clear communicator across teams. You're comfortable navigating spreadsheets, trackers, and CRM systems

• You bring an owner mentality and a desire to grow with the team

• You're energized by the idea of scaling a startup and are always ready to roll up your sleeves and build something great

• You speak English and Spanish fluently

Nice to have

• 1+ year in the hospitality industry as a server or manager

What We Offer

• Competitive salary

• Stock Options

• A great office in the heart of (location) with a balance of in-person and remote work

• Free Vacation Policy

• 100% Employer-Covered Health Insurance

• 401K Plan

Interview Process

• Share your story: Application with resume

• Let's get to know each other through a phone screen interview

• Meet with the hiring manager

• Impress your future colleagues with a case study

• Meet with a Leader

• Reference Checks (3 most recent managers)

• Offer: we want you

Thank you for taking the time to apply, and looking forward to getting to know you!

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).