Operations Associate- Intercare

Baystate Health; Springfield (MA); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Tuition assistance

CEUs & development

Career growth

PTO

Retirement match

Job summary

Baystate Health in Springfield, MA is seeking an Operations Associate to join the Intercare team at Baystate Medical Center. The role focuses on bed management, patient flow, and coordination with physicians, nurses, and hospital staff to ensure safe, efficient care delivery.

Responsibilities include handling administrative duties, maintaining patient records, and supporting staffing and unit operations. Strong communication and organizational skills are essential for daily operational success.

Qualifications

• GED or HiSET is required.
• CPR/BLS certification is required.

Responsibilities

• Bed management and patient flow coordination.
• Clinical and team communications as a central resource.
• Administrative duties including medical records and discharge documentation.
• Unit support, staffing, and coverage for operational needs.
• Maintain supplies, logs, and equipment inventories.
• Greet patients and families; assist with inquiries and emergencies.

Education

GED or HiSET (Required)

Basic Cardiac Life Support (BCLS)

Job description

Operations Associate- Intercare page is loaded## Operations Associate- Intercarelocations: Springfield, Massachusettstime type: Full timeposted on: Posted Yesterdayjob requisition id: R45183**Operations Associate - Intercare****Operations Associate in Springfield, MA | Baystate Health Careers****Department:** Intercare**Location:** Baystate Medical Center, Springfield Massachusetts**Job Type:** Full-Time**Shift:** Days**Make an Impact with Baystate Health**Baystate Health is seeking an Operations Associate **(OA)** to join our **Intercare team** at **Baystate Medical Center** in **Springfield, Massachusetts**. Our Intercare team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.**Operations Associate Responsibilities Include:*** **Bed Management & Patient Flow:** Coordinates admissions, discharges, transfers, bed assignments, patient transport, and discharge readiness; monitors bed status and supports efficient patient throughput.* **Clinical & Team Communication:** Serves as a central communication resource for nurses, physicians, case managers, ancillary departments, patients/families, and hospital teams; provides shift handoffs and facilitates timely follow-up.* **Administrative & Computer Duties:** Accurately uses hospital systems and maintains patient records, logs, forms, charts, and discharge/transfer documentation.* **Unit Support & Staffing:** Assists with staffing assignments, scheduling, coverage, unit projects, and supports Hospitalists and teaching teams with daily operational needs.* **Supplies & Unit Operations:** Maintains inventories, orders and charges supplies, restocks unit materials, and ensures required logs and resources are up to date.* **Patient & Emergency Support:** Greets new patients/families, assists with inquiries, and initiates emergency procedures and mobilizes appropriate support when needed.**Schedule Details*** **Job Type:** Full-Time, 40 hours per week* **Shift:** Day* **Weekend Requirement:** Every other Saturday and Sunday* **Holiday Requirements:** Every other Holiday**Benefits That Support You**At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.Depending on eligibility, benefits may include:* **Competitive Pay & Benefits:** Medical, dental, and vision coverage, including local Health New England plans.* **Tuition & Training:** Tuition assistance, CEUs, and professional development opportunities.* **Career Growth:** Clinical advancement, leadership development, and internal career opportunities.* **Regional Opportunities:** Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.* **Retirement:** Retirement savings and employer match.* **Paid Time Off:** Generous PTO for eligible employees.**About Baystate Health**Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes **Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice**.Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.**Start Your Career at Baystate Health****You Belong at Baystate.****Education:**GED or HiSET (Required)**Certifications:**Basic Cardiac Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association**Compensation**Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.Minimum - Midpoint - Maximum$17.01 - $20.80 - $25.87**Equal Employment Opportunity Employer**Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.