Operations Associate - Health Care Operations

PNC Financial Services Group, Inc.; Kentucky; Hybride; USD 30 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical/prescription coverage

Dental and vision options

401(k) with company match

Pension and stock purchase plans

Educational assistance

Résumé du poste

PNC Financial Services Group, Inc. is seeking an Operations Associate for its Treasury Management Health Care Operations Group, primarily remote from the Cleveland, Ohio area.

You will support healthcare payment processing, data entry, and treasury services for hospitals and physician groups, focusing on accuracy, efficiency, and risk management. You will review and reconcile transactions, route inquiries to internal teams, and help improve workflows while maintaining strong customer service and

Qualifications

• Experience in fast-paced, high-volume processing with deadlines.
• Strong attention to detail and operational accuracy.
• Data entry and transaction processing capabilities.
• Customer service orientation and ability to manage priorities.

Responsabilités

• Perform data entry and processing of healthcare payment transactions.
• Review and reconcile financial transactions according to procedures.
• Validate documentation and ensure SLAs and compliance.
• Route requests to appropriate internal teams and aid workflow improvements.
• Maintain risk management focus and provide accurate support.

Connaissances

Data entry

Detail-oriented

Customer service

Multitasking

Problem solving

Risk awareness

Formation

No Degree

Description du poste

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Operations Associate within PNC's Treasury Management Health Care Operations Group, you will be based remotely within the Cleveland, Ohio area. Hours: Monday to Friday, 7 am to 3:30 pm with some opportunities for overtime. This role is primarily an entry-level to early-career banking operations position that supports healthcare-related payment processing and treasury management services for hospitals, physician groups, and other healthcare clients. The focus of this role is data entry and processing healthcare payment transactions accurately and on time. Reviewing and reconciling financial transactions according to established procedures. Validating documentation and ensuring transactions meet service-level standards and compliance requirements. Routing requests, documents, and customer inquiries to the appropriate internal teams. Identifying processing errors and supporting workflow improvements. Maintaining a strong focus on risk management, accuracy, and customer service.

Desired candidate experience

• Experience working with a fast-paced, high-volume processing environment with strict deadlines focused on repetitive tasks.


• Heavy emphasis on attention to detail and operational accuracy.


• Data entry and transaction processing skills.


• Customer service orientation.


• Ability to manage multiple priorities and meet deadlines.


• Problem-solving and risk awareness.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Prior experience in these areas is desired

• Banking operations, lockbox processing, payment processing, medical billing/payment posting, accounts receivable/payable, treasury operations, healthcare revenue cycle support and back-office financial services operations.

Job Description

Executes routine transactions/processes utilizing standard policies and procedures. May have specific responsibility for a specialized product or functional area. Partners internally with service partners to route calls, documents or other action items to complete transactions. Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicable. Provides responses and documentation to inquiries and ad hoc requests. Provides feedback on workflow and work received. Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.


• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills:

Preferred Skills

• Accountability


• Customer Solutions


• Data Entry


• Detail-Oriented


• Ensure Compliance


• Healthcare Operations


• Personal Initiative


• Process Improvements


• Production Operations


• Results-Oriented


• Risk Mitigation Strategies


• Standard Operating Procedure (SOP) Competencies


• Accuracy and Attention to Detail


• Effective Communications


• Managing Multiple Priorities


• Operational Functions


• Problem Management Process


• Products and Services


• Standard Operating Procedures

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $30,000.00 – $50,000.00

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)


• Dental and vision options


• Employee and spouse/child life insurance


• Short and long-term disability protection


• 401(k) with PNC match, pension and stock purchase plans


• Dependent care reimbursement account


• Back-up child/elder care


• Adoption, surrogacy, and doula reimbursement


• Educational assistance, including select programs fully paid


• A robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• Maternity and/or parental leave


• Up to 11 paid holidays each year


• 9 occasional absence days each year, unless otherwise required by law


• Between 15 to 25 vacation days each year, depending on career level


• Years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Culture & Community

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.