Operations Associate (Full-Time) - Flatiron New York, NY

Alo Moves; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as an Operations Associate at an innovative company where your role is pivotal in driving profitability and efficiency. You will be at the forefront of store operations, ensuring inventory accuracy, supporting key operational functions, and championing visual standards. This position demands a proactive approach to customer service and operational excellence, with opportunities to work closely with various teams to achieve optimal results. If you're passionate about creating exceptional experiences and thrive in a fast-paced environment, this is the perfect opportunity for you to shine and grow your career.

Benefits

Generous employee discount

Free membership to Alo Moves

Competitive medical, dental and vision plans

401K with company matching

Monthly Store Incentives

Clothing Allowance

Free yoga classes

Qualifications

• 1+ years in a client-centric, sales & operational environment.
• Ability to lift and move up to 50 pounds and stand for an entire shift.

Responsibilities

• Execute inventory management and maximize accuracy.
• Support operational functions including shipment and sales floor recovery.
• Resolve client needs quickly to ensure satisfaction.

Skills

Customer Service

Inventory Management

Problem Solving

Team Collaboration

Physical Stamina

Education

High School Diploma or Equivalent

Job description

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.

Key Job Responsibilities

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink.
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps.
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
• Maintain and champion strong visual standards for the sales floor.
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
• Execute company-level operations-focused directives, projects, and initiatives, in partnership with the Operations & Visual Management team.
• Assist in processing shipment and ensuring product flow, including but not limited to visual merchandising placement and daily replenishment excellence.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Resolve client needs quickly & effectively ensuring customer satisfaction.
• Identify product concerns and communicate inventory needs to support the business goals.
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep the store clean, safe, inviting, and operating efficiently.

Operations Associate Qualifications

• 1+ years prior work experience in a client-centric, sales & operational environment.
• Requires constant movement in and around all areas of the store.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.
• Passion for customer service and delivering exceptional experiences.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Aligns with and embodies Alo’s Guiding Principles.

Operations Associate Schedule

Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors.
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees).
• 401K with company matching (Full-Time Employees).
• Monthly Store Incentives.
• Clothing Allowance.
• Free yoga classes at any of our Sanctuaries.

The Company’s Associate base pay ranges from $17.00 - $19.00/hour in New York, NY. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.