Operations Associate – FleetOps

Stic; Los Angeles (CA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health & dental insurance

PTO: 26 days/year (15 PTO / 11 hol)

401(k)

Job summary

Stic, based in Los Angeles, is building a field and office hybrid role for our FleetOps team. You will connect with drivers, inspect vehicles, and drive campaigns while scaling operations as we expand into new markets.

The role blends fieldwork with in-office communication, leveraging AI tools to improve driver experiences and campaigns. A strong customer-service mindset and LA residency are required.

Qualifications

• Experience coordinating multiple projects across field and office.
• Proficient with Google Suite, spreadsheets, CRMs, and AI tools.
• Strong written and verbal communication; bilingual is a plus.
• Excellent customer service and ambassador for Stic.
• Based in Los Angeles; able to work in office and in the field; travel.
• Comfortable working in ambiguous situations and building processes.
• Car wrapping experience is a big plus.

Responsibilities

• Inspect and prep vehicles for Stic certification, from walkthrough to decal install.
• Deliver a driver experience that motivates referrals.
• Build and run email and SMS campaigns engaging drivers.
• Own day-to-day communication with driver community across channels.
• Support inventory management and reporting to keep operations clean.
• Help build repeatable systems as new markets open.
• Use AI tools to move faster without compromising driver experience.
• Travel to new cities to launch operations.

Job description

About Us

Stic is modernizing one of advertising’s oldest formats: out-of-home (OOH). Billboards and transit ads have always sold impressions on faith, with no reliable way to prove who actually saw them. Stic solves that by turning everyday vehicles into GPS-tracked, mobile media. Drivers apply Stic’s decal and earn passive income on miles they’re already driving. Using Stic’s technology, brands get informative analytics instead of a billboard’s best guess. The global out-of-home advertising market is worth roughly $40 billion a year. Stic is building the measurement layer that legacy OOH never had.

Stic is trusted by brands like TikTok, e.l.f., and PacSun. The traction is already showing up in results: a SXSW campaign for TikTok Radio put 44 vehicles on the road in Austin and generated 3.9 million tracked impressions. That’s real, revenue-generating proof in a category still mostly sold on assumption.

Stic is early-stage and lean by design, not by accident, so the people joining now are building the operating playbook rather than following one already written. That means fast and accurate execution, without the layers of process that slow down a bigger company.

About You

You’ll serve as the main point of contact for every driver who joins our network. Half your week is in the field, meeting drivers, inspecting and prepping their cars, applying the decal that turns their vehicle into a moving campaign. The other half is in the office, running the communication engine that keeps our driver community informed and engaged, building email and text campaigns that turn prospects into active drivers and keep current ones happy and heard.

This is a founding seat on our FleetOps team. As we grow into new markets, you’ll help build the systems, processes, and AI tooling that scales Stic’s driver network across the nation.

What You’ll Do

• Inspect and prep vehicles for Stic certification, from initial walkthrough to final decal install
• Deliver a driver experience that makes people want to tell their friends about Stic
• Build and run email and SMS campaigns that engage prospective and current drivers
• Own day-to-day communication with our driver community across multiple channels
• Support inventory management and reporting to keep operations running clean
• Help build repeatable systems and processes as we open new markets
• Use AI tools to move faster without cutting corners on driver experience
• Travel to new cities as we launch them, setting up local operations from the ground up

What You’ll Need to Have

• Comfortable managing multiple projects without losing sight of the big picture
• Experience with tools like Google Suite, spreadsheets, CRMs, email and text messaging platforms, and AI tools like Claude, ChatGPT, or Gemini
• Strong communication skills, both written and verbal. Bilingual candidates are a plus.
• Excellent customer service skills, capable of serving as a Stic ambassador
• Based in Los Angeles, able to work in the office and in the field, and also travel to a new city to launch new markets
• Comfortable working in ambiguous situations and building process when it makes sense
• Car wrapping experience a big plus

Base Salary:

$55,000-$80,000

Work Location: Los Angeles – in person

This role is based in Los Angeles and requires you to currently reside in the LA metro area. Relocation assistance is not available.

Benefits

• Join a well-funded early-stage company disrupting traditional advertising with patent pending technology
• Explosive career growth
• Health & dental insurance
• PTO policy: 26 days off per year (15 PTO / 11 holidays) prorated for any partial year of employment
• 401(k)

Additional information

This position does not offer visa sponsorship. Candidates must be authorized to work in the applicable country without requiring employer-sponsored immigration status.

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Stic upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

Stic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.