Operations Associate - Door Attendant

Ralph Lauren; New York (NY); On-site; USD 24,796 - 35,817; Full time

Job summary

Ralph Lauren is seeking a Doorperson to warmly welcome guests and coordinate a premium store experience in our New York flagship. You will combine the traditional duties of a doorperson with luxury retail concierge expertise, ensuring every guest begins and ends their visit with impeccable service.

Ideal candidates bring at least 2 years in luxury retail or related hospitality, showcase excellent interpersonal skills, maintain a polished appearance, and can stand for long shifts, including

Qualifications

• Minimum 2 years of experience in luxury retail, hospitality, or high-end customer service.
• Demonstrated passion for the Ralph Lauren brand and luxury retail industry.
• Strong interpersonal and communication skills.
• Professional appearance and meticulous attention to detail.
• Ability to stand for extended periods and work weekends/holidays.

Responsibilities

• Provide a best-in-class welcome experience by greeting and assisting clients entering the store.
• Demonstrate deep knowledge of the Ralph Lauren brand heritage and current product assortments.
• Direct clients to appropriate departments and sales associates based on their needs.
• Support the delivery of personalized luxury client experiences.
• Maintain professional and polished presentation aligned with Ralph Lauren's brand standards.

Skills

Customer service

Brand knowledge

Interpersonal skills

Professional appearance

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

At Ralph Lauren, we believe that exceptional luxury experiences begin with the very first impression. As a Doorperson, you serve as the crucial first and final touchpoint in our guests' journey, embodying Ralph Lauren's heritage of timeless elegance and unparalleled hospitality. This role combines the traditional duties of a doorperson with the sophisticated touch of a luxury retail concierge.

You will create lasting first impressions by providing a gracious welcome that sets the tone for our guests' entire store experience. Through your polished presence, warm demeanor, and deep knowledge of the Ralph Lauren world, you'll help transform simple store visits into memorable luxury experiences that reflect our brand's commitment to sophistication and service excellence.

Customer Experience & Brand Ambassador

• Provide a best-in-class welcome experience by greeting and assisting clients entering the store
• Demonstrate deep knowledge of the Ralph Lauren brand heritage and current product assortments
• Direct clients to appropriate departments and sales associates based on their needs
• Support the delivery of personalized luxury client experiences
• Maintain professional and polished presentation aligned with Ralph Lauren's brand standards

Operations & Security

• Partner with Asset Protection team to maintain store security and safety protocols
• Monitor store entrance and exit areas to ensure the safety of clients and employees
• Assist with managing client flow during high-traffic periods and special events
• Support implementation of store operating procedures to ensure maximum efficiency
• Maintain awareness of store layout and team member locations to facilitate client navigation

Team Collaboration

• Work collaboratively with sales and operations teams to enhance the overall client experience
• Communicate effectively with all departments to support smooth store operations
• Participate in regular team meetings and training sessions
• Support special store events and promotional activities as needed

Salary range: $18 - $26 hourly,

• Minimum 2 years of experience in luxury retail, hospitality, or high-end customer service
• Demonstrated passion for the Ralph Lauren brand and luxury retail industry
• Strong interpersonal and communication skills
• Professional appearance and exceptional attention to detail
• Ability to stand for extended periods
• Flexibility to work retail schedule including weekends and holidays
• Must be able to work shifts standing for extended periods
• Ability to lift and move items weighing up to 20 lbs