Operations Associate-Document Control

Stifel Financial Corp.; St. Louis (MO); On-site; USD 42,000 - 55,000; Full time

Job summary

Stifel Financial Corp. seeks an Operations Associate-Document Control to support branches by reviewing documents for all account types with meticulous attention to detail. You will collaborate across teams to ensure proper coding and high-level customer service, while supporting opening and updating accounts.

The role requires handling reports, escalating issues when needed, and learning Stifel systems and procedures to maintain accuracy and compliance across the firm.

Qualifications

• Minimum required: high school diploma or bachelor’s degree, or equivalent work experience.
• 0–2 years of professional business-related experience preferred.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Assist branches in reviewing documents for various account types.
• Identify account types and required documentation with accuracy.
• Escalate issues to department leadership when needed.
• Review documentation to open or update accounts and ensure proper coding.
• Produce reports to verify account coding and document accuracy.
• Collaborate with team and branch staff to deliver service.
• Provide high-quality customer service in written and verbal form.
• Handle hotline calls and department emails as needed.

Skills

Organizational skills

Communication skills

Attention to detail

Multitasking

Customer service

Learning new software

Education

High School Diploma or equivalent

Bachelor's Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Thomson One

BETA

Job description

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel, where success meets success.

What You’ll Be Doing

The Operations Associate-Document Control is responsible for assisting branches in reviewing various documents of all account types across the firm. This position requires the ability to understand processes and procedures regarding these account structures and document requirements with a high level of detail. This position will also require collaboration among team members, branch office personnel, and other areas at the firm to provide high-level customer service.

What We’re Looking For

• Works within established firm guidelines regarding reviewing and approving documents for various account types.
• Identifies account types and account structures to know what documentation is needed.
• Identifies potential problems or issues and escalates to department leadership if necessary.
• Works with Branch Support and New Recruits to review account documentation needed to open and/or update accounts.
• Opens accounts using internal systems and processes, ensuring proper coding.
• Completes various reports to ensure account coding, documents, and other account features are accurate.
• Work collaboratively within a team and with other department areas to perform assigned tasks.
• Provides the highest quality of customer service through written and verbal communication.
• Other department duties may be assigned, including hotline phone calls, department emails, document coding, and other account updates or projects.

What You’ll Bring

• Strong organizational and communication skills with the ability to follow up on open tasks.
• Ability to multitask, prioritize and manage time effectively.
• Basic knowledge of account types and account structures along with documentation needed beneficial.
• High-level customer service skills.
• Ability to learn Stifel’s applications, industry rules/regulations, and Stifel policies that pertain to the department and Stifel’s branches.
• Working knowledge of financial services applications, systems, terminology, and procedures.

Education & Experience

• Minimum Required: High School Diploma, Bachelor's Degree, or equivalent work experience preferred.
• Minimum Required: 0-2 years of professional business-related experience.

Systems & Technology

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Thomson One and BETA knowledge is beneficial.

About Stifel

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.