Operations Associate-Document Control

Stifel Financial Corp.; Missouri; On-site; USD 42,000 - 55,000; Full time

Job summary

Stifel Financial Corp. in Missouri seeks an Operations Associate-Document Control to assist branches by reviewing documents for all account types with high attention to detail.

You will identify required documentation, open accounts in internal systems, and produce reports to ensure accuracy, coding, and compliance.

Team collaboration and excellent customer service are essential as you support various departments and respond to inquiries.

Qualifications

• Review and approve documents for multiple account types.
• Identify account types and required documentation.
• Escalate issues to leadership when needed.
• Open accounts using internal systems with proper coding.
• Complete reports to ensure coding and documentation accuracy.
• Collaborate within team and with other departments.
• Provide high-quality customer service in written and verbal forms.
• Handle hotline calls and department emails as needed.

Responsibilities

• Review and approve documents for various account types.
• Identify required documentation for each account type.
• Escalate problems to leadership when necessary.
• Open accounts using internal systems with correct coding.
• Produce reports to verify coding and documentation accuracy.
• Collaborate across teams and departments.
• Deliver high-quality customer service in writing and verbally.
• Assist with hotline and department emails as needed.

Skills

Organizational skills

Communication skills

Multitasking

Time management

Customer service

Team collaboration

Attention to detail

Education

High School Diploma

Bachelor's Degree

Equivalent work experience

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Thomson One

BETA

Job description

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel,where success meets success.

What You'll Be Doing

The Operations Associate-Document Control is responsible for assisting branches in reviewing various documents of all account types across the firm. This position requires the ability to understand processes and procedures regarding these account structures and document requirements with a high level of detail. This position will also require collaboration among team members, branch office personnel, and other areas at the firm to provide high-level customer service.

What We're Looking For

• Works within established firm guidelines regarding reviewing and approving documents for various account types.
• Identifies account types and account structures to know what documentation is needed.
• Identifies potential problems or issues and escalates to department leadership if necessary.
• Works with Branch Support and New Recruits to review account documentation needed to open and/or update accounts.
• Opens accounts using internal systems and processes, ensuring proper coding.
• Completes various reports to ensure account coding, documents, and other account features are accurate.
• Work collaboratively within a team and with other department areas to perform assigned tasks.
• Provides the highest quality of customer service through written and verbal communication.
• Other department duties may be assigned, including hotline phone calls, department emails, document coding, and other account updates or projects.

What You'll Bring

• Strong organizational and communication skills with the ability to follow up on open tasks.
• Ability to multitask, prioritize and manage time effectively.
• Basic knowledge of account types and account structures along with documentation needed beneficial.
• High-level customer service skills.
• Ability to learn Stifel's applications, industry rules/regulations, and Stifel policies that pertain to the department and Stifel's branches.
• Working knowledge of financial services applications, systems, terminology, and procedures.

Education & Experience

• Minimum Required: High School Diploma, Bachelor's Degree, or equivalent work experience preferred.
• Minimum Required: 0-2 years of professional business-related experience.

Systems & Technology

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Thomson One and BETA knowledge is beneficial.

About Stifel

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.