Operations Associate – Brand & Creator Success

One Impression; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An innovative firm is looking for a proactive Operations Associate to streamline workflows and enhance campaign execution. In this remote role, you'll coordinate between creators and brands, ensuring smooth communication and timely delivery of campaigns. Your organizational skills and experience in operations will be crucial as you manage inbound requests and monitor campaign progress. This is a fantastic opportunity to be part of a rapidly growing influencer marketing platform that values its people and aims for global expansion. If you're ready to tackle challenges and make a significant impact, we want you on our team!

Qualifications

• 1-2 years in operations or coordination roles, preferably in marketplace or tech.
• Proficient with CRM systems and ticketing tools.

Responsibilities

• Manage inbound requests from creators and brands, ensuring timely responses.
• Monitor campaign progress and escalate blockers for smooth delivery.

Skills

Operations Coordination

CRM Systems

Excel/Google Sheets

Communication Skills

Organizational Skills

Tools

Freshdesk

Exotel

CleverTap

Job description

One Impression is one of the World’s largest influencer marketing platforms helping over 300+ global brands ranging from enterprises such as Unilever, Nestle, Amazon to startups such as Meesho, Nykaa, CoinSwitch. We are active in over 12 countries including India, US, Australia, the Middle East, etc, and have a network of over 6.5 million influencers across Instagram & YouTube. Our creator network is one of the largest, ranging from top celebrities to nano creators in over 10+ languages.

We are quickly capturing wallet shares of giants such as Facebook & Google as influencers continue to become a mainstream channel for brands to drive growth and engagement amongst their target audiences. Our ultimate vision is to capture 25% of the global media ad spend by becoming the world’s de-facto influencer platform.

We are already the market leader in the Asian market and aim to grow 10x by consolidating the entire market spend towards our newly launched platform for advertisers. Simultaneously, we plan to establish a strong presence in other global markets such as the US and Indonesia. We are backed by top investors including founders of Vedantu, LivSpace, People Group, MamaEarth, Wow Skin Sciences, OML, and celebrities like KL Rahul, Zakir Khan, and Masoom Minawala.

We believe our people are the key pillars of our success. If you are excited about solving complex world problems, we want you on our team!

Role Overview

We’re seeking a sharp, reliable Operations Associate to support daily workflows across Famous and Amplify. You will handle inbound requests, coordinate with internal teams, and ensure campaigns progress smoothly from initial interest to final delivery.

- Experience Level: 1–2 years in operations or coordination

- Location: Remote (India-based preferred)

- Requirements: Must have a personal laptop and smartphone

Responsibilities

• Creator & Brand Coordination
• Manage inbound questions and requests from creators and brands
• Route tickets to appropriate stakeholders (support, delivery, payments)
• Ensure timely responses and follow-ups using CRM and support tools

• Campaign Execution Support
• Monitor campaign progress and meet deadlines
• Follow up on missing briefs, approvals, or pending actions
• Escalate blockers proactively for smooth delivery

• Internal Ops & Reporting
• Maintain records in dashboards and tools
• Share updates and highlight risks or trends
• Identify issues and help improve internal processes

• Cross-Team Communication
• Collaborate with support, delivery, and payments teams
• Coordinate handovers to prevent delays or miscommunication

Requirements

• 1–2 years in operations, support, or coordination roles (experience in marketplace, tech, or media is a plus)
• Proficient with Excel/Google Sheets, ticketing tools, and CRM systems
• Excellent written and verbal communication skills
• Highly organized, proactive, and accountable
• Reliable internet and work setup for remote work

Good to Have

• Experience in influencer marketing, creator platforms, or e-commerce
• Familiarity with tools like Freshdesk, Exotel, CleverTap
• Knowledge of delivery operations, KYC, or campaign tracking