Operations Associate, Annuity New Business

Jobtailor; Saint Louis Park (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor in Saint Louis Park, MN, is seeking an experienced Operations/Customer Service professional to handle requests from financial professionals such as Broker-Dealers, RIAs, and Registered Reps. You will respond, process, and communicate proactively, building enduring relationships and guiding producers through changing processes.

Your role emphasizes accuracy, adherence to metrics, and strong decision-making while expanding knowledge of carrier procedures and resources in a dynamic

Qualifications

• 1–2 years of experience in Operations, Insurance, or the Financial Industry.
• Two-year degree required (or equivalent work experience).
• Knowledge of Operations, Insurance, and Financial Services.
• Ability to adapt to changes in priorities.
• High level of accountability.
• Problem Solving & Analysis.
• Influence.
• Strong decision-making skills.
• Business Acumen.
• Controls Knowledge.
• Understanding of third-party vendors including FireLight, SureLC, and RegEd.
• Successful completion of a background screening is required as a condition of employment.

Responsibilities

• Manage workload, including customer service requests from financial professionals, Broker-Dealers, RIAs, Registered Reps, and IARs.
• Respond to and process requests by applying department knowledge while meeting quality and service levels (70%).
• Provide proactive communication using knowledge of carriers’ websites, products, and procedures.
• Build and maintain customer relationships through effective communication and interactions.
• Provide proactive customer service, education, and communication, including customized service and ownership as needed (25%).
• Ensure producers are aware of operational processes and changes.
• Deepen knowledge of carrier processes, procedures, and resources (5%).
• Apply knowledge of carrier websites, products, procedures, and resources while adhering to established metrics, guidelines, procedures, and regulations.
• Make appropriate decisions for financial professionals, customers, and TruChoice.

Skills

Customer Service Management

Operations Knowledge

Financial Services Acumen

Problem Solving & Analysis

Influence

Business Acumen

Education

Two-year degree or equivalent

Tools

FireLight

SureLC

RegEd

Job description

• Manage workload, including customer service requests from financial professionals, Broker-Dealers, RIAs, Registered Reps, and IARs


• Respond to and process requests by applying department knowledge while meeting quality and service levels (70%)


• Provide proactive communication using knowledge of carriers’ websites, products, and procedures


• Build and maintain customer relationships through effective communication and interactions


• Provide proactive customer service, education, and communication, including customized service and ownership as needed (25%)


• Ensure producers are aware of operational processes and changes


• Deepen knowledge of carrier processes, procedures, and resources (5%)


• Apply knowledge of carrier websites, products, procedures, and resources while adhering to established metrics, guidelines, procedures, and regulations


• Make appropriate decisions for financial professionals, customers, and TruChoice

Requirements

• 1–2 years of experience preferred in Operations, Insurance, or the Financial Industry, in various customer service-focused areas


• Two-year degree required (or equivalent work experience)


• Knowledge of Operations, Insurance, and Financial Services


• Ability to adapt to changes in priorities


• High level of accountability


• Problem Solving & Analysis


• Influence


• Strong decision-making skills


• Business Acumen


• Controls Knowledge


• Understanding of third-party vendors including FireLight, SureLC, and RegEd


• Successful completion of a background screening is required as a condition of employment

Core Competencies

Demonstrates expertise in customer service within the Operations, Insurance, and Financial Services sectors, with a strong focus on effective communication, problem-solving, and decision-making. Proficient in managing customer relationships and adapting to changing priorities while adhering to established guidelines and metrics.

Highest-signal resume keywords

• Customer Service Management


• Knowledge of Operations


• Insurance Industry Experience


• Financial Services Acumen


• Problem Solving & Analysis

ATS Optimization Keywords

Hard Skills

• Customer Service


• Operational Processes


• Decision-Making


• Business Acumen


• Controls Knowledge

Soft Skills

• Adaptability


• Influence


• Accountability

Industry Keywords

• Financial Industry


• Broker-Dealers


• Registered Reps


• RIAs


• IARs

Tools & Technologies

• FireLight


• SureLC


• RegEd